Passenger Service Agent

4 weeks ago

Burlingame, California, United States Swissport International Ltd. Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance.

The expected rate of pay is $22.30/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

What we offer

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

  • Customer Service Representative

    2 days ago

    Burlingame, California, United States SFO Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at SFO. As a key member of our airport operations team, you will be responsible for providing exceptional service to our passengers, ensuring a seamless and enjoyable travel experience.Key ResponsibilitiesCustomer Service: Greet and...

  • Customer Service Representative

    4 days ago

    Burlingame, California, United States SFO Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at SFO. As a key member of our airport operations team, you will be responsible for providing exceptional service to our passengers, ensuring a seamless and enjoyable travel experience.Key ResponsibilitiesCustomer Service: Greet and...

  • Transportation Operations Manager

    6 days ago

    Burlingame, California, United States MV Transportation Full time

    Job SummaryMV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure safe and efficient transportation services. As a key member of our team, you will be responsible for monitoring street operations, conducting site checks, and providing exceptional customer service.Key ResponsibilitiesStreet Operations Monitoring:...

  • Customer Service Loaner Agent

    2 weeks ago

    Burlingame, California, United States Penske Automotive Full time

    Penske Automotive Group is seeking a skilled and personable Vehicle Rental Specialist to enhance our dealership team and provide exceptional customer service experiences.JOIN OUR TEAMAt Penske Automotive Group (PAG), we are committed to fostering a positive and inclusive work environment that encourages excellence and achievement. Our goal is to offer the...

  • Guest Services Supervisor

    2 weeks ago

    Burlingame, California, United States Hilton San Francisco Airport Bayfront Full time

    The Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays as needed. The position also entails managing front office...

  • Transportation Operations Manager

    4 days ago

    Burlingame, California, United States MV Transportation Full time

    Job SummaryMV Transportation is seeking a highly skilled Road Supervisor to join our team. As a Road Supervisor, you will be responsible for monitoring street operations, ensuring on-time performance, and maintaining the highest level of customer service.Key ResponsibilitiesConduct site checks and road observations to ensure compliance with client and local...

  • Guest Services Supervisor

    2 weeks ago

    Burlingame, California, United States Hilton San Francisco Airport Bayfront Full time

    The Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays as needed. The position also entails managing front office...

  • Guest Services Supervisor

    2 weeks ago

    Burlingame, California, United States Hilton San Francisco Airport Bayfront Full time

    The Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays. The position also involves managing front office operations,...

  • Aviation Operations Control Center Manager

    2 weeks ago

    Burlingame, California, United States Swissport International AG Full time

    Overview:Are you prepared to soar in a vibrant and fast-evolving aviation sector? As a premier provider of aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward: to furnish the aviation industry with reliable and customized solutions globally,...

  • Ramp Services Operations Manager

    2 weeks ago

    Burlingame, California, United States Swissport International AG Full time

    Overview:Are you prepared to soar in a vibrant and rapidly evolving aviation sector? As a premier provider of aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our objective is straightforward: to furnish the aviation industry with reliable and customized solutions...

  • Ramp Services Operations Manager

    2 weeks ago

    Burlingame, California, United States Swissport International AG Full time

    OverviewAre you prepared to soar in a vibrant and rapidly evolving aviation sector? As a worldwide frontrunner in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward: to offer the aviation industry consistent and customized solutions globally,...

  • Guest Services Supervisor

    2 weeks ago

    Burlingame, California, United States Hilton San Francisco Airport Bayfront Full time

    Position Overview:The Front Office Supervisor is tasked with overseeing the daily operations of the Front Office Department during assigned shifts. This role is crucial in maintaining exceptional customer service standards and ensuring quality across all interactions.This is a full-time role requiring flexibility to work various shifts, including weekends...

  • Receptionist - Flexible Hours

    1 week ago

    Burlingame, California, United States Hiltonsfo Full time

    Position Title: Guest Service Agent - Part TimeJob Category: Front OfficeJob Overview:The Hilton San Francisco Airport Bayfront is seeking a dedicated part-time Guest Service Agent to enhance our Front Office team.Role Responsibilities:The Guest Service Agent plays a crucial role in welcoming, registering, and assisting guests during their stay, ensuring...

  • Part-Time Front Desk Representative

    1 week ago

    Burlingame, California, United States Hiltonsfo Full time

    Position Title: Guest Service Agent - Part TimeJob Category: Front OfficeJob Overview:The Hilton San Francisco Airport Bayfront is seeking a dedicated part-time Guest Service Agent to enhance our Front Office team.Role Responsibilities:The Guest Service Agent plays a crucial role in welcoming, registering, and assisting guests during their stay, ensuring...

  • Part-Time Front Desk Representative

    1 week ago

    Burlingame, California, United States Hiltonsfo Full time

    Position Title: Guest Service Agent - Part TimeJob Category: Front OfficeJob Overview:The Hilton San Francisco Airport Bayfront is seeking a dedicated part-time Guest Service Agent to enhance our Front Office team.Role Responsibilities:The Guest Service Agent plays a crucial role in welcoming, registering, and checking out guests while ensuring the highest...

  • Loaner/Rental Agent

    7 days ago

    Burlingame, California, United States Penske Automotive Group Full time

    Job OverviewThe Vehicle Coordinator ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties, and manufacturer's policies.Key ResponsibilitiesEnsures that loaner vehicles are checked out and returned according to company and third-party policies.Maintains a clean and organized showroom, service,...

  • Front Desk Representative

    5 days ago

    Burlingame, California, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesRegister guests and process...

  • Part-Time Front Desk Representative

    1 week ago

    Burlingame, California, United States Hiltonsfo Full time

    Position Title: Guest Service Agent - Part TimeJob Category: Front OfficeRequisition Number: GUEST005634Overview:The Hilton San Francisco Airport Bayfront is seeking a dedicated part-time Guest Service Agent to enhance our Front Office team.Key Responsibilities:Welcome guests with a warm greeting and efficiently manage the registration process, ensuring all...

  • Air Freight Export Coordinator

    2 weeks ago

    Burlingame, California, United States Spectra360 Full time

    Are you prepared to advance your career in the dynamic field of international logistics? This position presents a unique opportunity to be at the center of global commerce, ensuring the seamless and effective transit of goods across international borders. As an Air Export Specialist at Spectra360, you will be instrumental in a company recognized for its...

  • Air Freight Export Coordinator

    2 weeks ago

    Burlingame, California, United States Spectra360 Full time

    Are you prepared to advance your career in the dynamic field of international logistics? This position presents a unique opportunity to be at the forefront of global commerce, ensuring the seamless and effective transportation of goods across international borders. As an Air Export Specialist at Spectra360, you will be instrumental in a company recognized...