Part-Time Front Desk Representative
1 week ago
Position Title: Guest Service Agent - Part Time
Job Category: Front Office
Requisition Number: GUEST005634
Overview:
The Hilton San Francisco Airport Bayfront is seeking a dedicated part-time Guest Service Agent to enhance our Front Office team.
Key Responsibilities:
- Welcome guests with a warm greeting and efficiently manage the registration process, ensuring all guest information is accurately recorded.
- Assist guests during check-out, ensuring all charges are correct and processing various forms of payment.
- Maintain a comprehensive understanding of hotel services, room types, and local attractions to effectively address guest inquiries.
- Utilize upselling techniques to promote hotel amenities and maximize occupancy rates.
- Respond promptly to guest requests and resolve any issues to ensure a satisfactory experience.
- Document and relay messages for guests as needed.
- Participate in hotel meetings and training sessions to stay informed about policies and procedures.
- Adhere to uniform and grooming standards as set by the hotel.
- Perform additional duties as assigned by management.
Qualifications:
- High School Diploma or equivalent is required; some college coursework is preferred.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- Previous guest service experience, preferably in a hospitality environment.
- Must be at least 18 years of age.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong communication and interpersonal skills are essential.
- Proficiency in English is required for effective communication with guests and team members.
About the Hotel:
The Hilton San Francisco Airport Bayfront is strategically located to provide easy access to major attractions. Our hotel is recognized for excellence in service, consistently delivering exceptional experiences to our guests.
Equal Opportunity Employer: The Hilton San Francisco Airport Bayfront is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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