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Guest Services Supervisor

2 months ago

Burlingame, California, United States Hilton San Francisco Airport Bayfront Full time

The Front Office Manager will be responsible for overseeing the daily functions of the Front Office Department, ensuring that exceptional customer service and quality benchmarks are consistently achieved. This full-time role requires flexibility for various shifts, including weekends and holidays. The position also involves managing front office operations, team performance, and guest satisfaction.

Key Responsibilities:
  • Oversee all Front Office operations, including guest relations, room management, cost efficiency, and profitability
  • Supervise Guest Service Agents, Bell Staff, and Valet Personnel
  • Evaluate team performance and provide coaching and recognition
  • Assess service trends, address challenges, and implement enhancements
  • Ensure compliance with company standards
  • Engage with guests, efficiently manage inquiries, and resolve issues promptly
  • Promote hotel services to optimize revenue
  • Conduct training sessions and stay informed about hotel offerings and local events
  • Participate in meetings and training activities
  • Adhere to uniform and grooming standards
  • Perform audits and other assigned responsibilities
Qualifications:
  • High School Diploma/GED or equivalent
  • Minimum of 1 year of supervisory experience in Front Office
  • At least 2 years of experience in Hotel Front Office
  • Experience in guest services, preferably within a hotel setting
  • Must be 21 years of age or older
  • Strong multitasking and communication abilities
  • Flexible availability for shifts, weekends, and holidays
  • Proficient in English communication
Benefits:
  • Medical
  • Dental
  • Vision
  • 401K plan with company match
  • Bridge toll reimbursement

The Hilton San Francisco Airport Bayfront is dedicated to providing equal employment opportunities and fostering a positive work environment without discrimination based on various factors.