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Revenue Operations Specialist

2 months ago

New York, New York, United States Regal Full time

ABOUT US:

empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in '18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings

ABOUT THE ROLE:

Regal is seeking a Revenue Operations Specialist who is passionate about the intersection of technology and business operations to join our team. In this role, you will collaborate closely with our CEO and leadership to support various go-to-market functions. You will refine existing processes, and play a vital role in ensuring efficient operations, precise data management, and the implementation and management of automation tools. You will collaborate with marketing, sales, customer success, finance, and our executive and leadership teams.

Your impact is crucial to the success of our go-to-market teams. If you excel at data analysis and optimizing revenue processes, you are exactly the type of professional we are looking for. Our team thrives on collaboration, and we enjoy tackling challenges together to drive revenue. As an early stage company, we value individuals who are invigorated by managing multiple projects, taking ownership, and directly influencing Regal's business landscape. Join our team if you are ready to be a driving force behind our company's success.

RESPONSIBILITIES:

  • Data Management: Oversee and manage CRM data to ensure data integrity, accuracy, and completeness.
  • Reporting: Create and distribute regular and ad-hoc reports to sales, marketing, and customer success teams, identify trends, and provide insights for improved decision-making.
  • Automation: Implement and manage automation tools and processes to increase team efficiency
  • Process Design: Design, document, and implement sales processes to support go-to-market strategies and ensure processes are scalable and user-friendly.
  • Collaboration: Work closely with sales, marketing, and customer success teams to identify challenges, recommend solutions, and facilitate inter-departmental communication, i.e. make sure we are on the same page
  • Training: Train team members on new tools, processes, and best practices to ensure optimal utilization

ABOUT YOU:

  • A minimum of 2-3 years of experience in sales operations in a SaaS environment
  • Proficiency in CRM tools, especially Salesforce, and other enablement technologies
  • Exceptional analytical skills with the capability to interpret data and provide insights
  • Excellent communication and collaboration skills, able to work with various teams
  • Detail-oriented with a strong focus on project management and organization

BENEFITS/PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual offsites
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more

POSITION LOCATION & OFFICES:

This position is available in New York City.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.