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Revenue Operations Specialist
1 month ago
We've grown at an incredibly fast pace since our launch in 2017. We're the trusted student recruitment partner to more than 500 higher ed institutions in 35 countries worldwide, including Barcelona School of Economics, Utrecht University, Kings College London, University College Dublin, Aarhus University, and Cracow University of Technology.
We've raised over $33M from top-tier investors, and we're on course to achieve our mission of empowering 10 million students to make the right choices in their higher education journey.
Here's where you come in
We're looking for someone to join us part time (20hrs/week) to drive revenue growth by optimising the sales and marketing tech stack, providing data-driven insights to our Commercial teams, and empowering them with effective training and tools.
As well as leading process improvements, you'll ensure the seamless operation of Salesforce and other key platforms to maximize efficiency and enable data-informed decision-making.
Responsibilities
Revenue Operations
- Manage administration of SFDC, including account segmentation, to ensure the commercial teams have efficient and clear data for decision making;
- Configure SFDC reports to provide clear data to evaluate performance and aid decision making for commercial leaders;
- Manage all Salesforce flows, building out new flows as business evolves;
- Lead rev ops process improvements with and through CRO, commercial leaders and wider commercial team;
- Manage marketing operations (MarOps), generating actionable insights for the commercial teams;
- Develop and deliver training materials to enable stakeholders to work efficiently with SFDC.
- Onboard new starters in the commercial team, training best practices;
- Develop and deliver change management enablement materials to reduce the ramp time to new methodologies;
- Manage data hygiene and team process compliance to maintain efficiency.
- Manage our commercial tech (sales, marketing and CS) & budget ensuring a fit for purpose stack for our business needs;
- Manage administration of various systems, including Chilli Piper, Jiminy, Outreach, and Pardot, to enable efficient running of our commercial team and integrate these systems with others.
Systems expertise
- Salesforce Certified with 2+ years full-time experience in Salesforce Administration;
- Demonstrated ability to learn new systems and integrate them with others for tech stack administration (e.g. Pardot, Chilli Piper).
- Analytical thinking, with proactive, continuous improvement mindset, to best enable and partner the commercial teams;
- Excellent communication and stakeholder management skills for training and onboarding delivery, and managing process change;
- Extremely high level of attention to detail.
- Negotiation and demonstrated vendor partnering/management skills for tech stack management;
- Experience of Pardot, Chilli Piper advantageous but not essential.
- Hybrid working arrangement, with the option to work in WeWork in Manhattan, NYC.
- 25 days of PTO pro-rated plus national holidays.
- One special day of your choice (birthday, engagement, wedding) off per year, additional days off based on tenure and 4 additional days at the end of the year for a company-wide shutdown
- Maternity, paternity and adoption leave.
- Health insurance for you, and contributions for your family, dental and vision optional
- Life insurance.
- 401(K) matched up to 6%
If you meet the requirements and are excited about this opportunity, please submit your resume and a cover letter highlighting your relevant experience and why you're a great fit for this role.
Not quite ready to apply or have some questions? Then you can get in touch with the People Experience team at
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