Assistant General Manager

1 month ago

South Lake Tahoe, California, United States teamworkonline Full time

Overview

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the Tahoe Blue Event Center, specifically overseeing event services, operations, public safety, production and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

This role pays an annual salary of $100,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Oct 31, 2024

Responsibilities

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the Center, specifically overseeing event services, operations, public safety, production and facility maintenance.
  • Actively promotes the use of the facility to maximize its utilization.
  • Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
  • Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
  • Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
  • Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
  • Assist the General Manager in the development and administration of the facility's operating and capital budgets.
  • Recruit, select, lead, motivate and evaluate operations and event staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Develop and implement programs, policies, and procedures for the Center.
  • Assist the General Manager in the oversight of the facility's contract service partners.
  • Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Preventative Maintenance Plan, Fire Code Rules & Regulations, etc.)
  • Participate and leads various interdepartmental project groups, special projects, and task forces.
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
  • Represent the General Manager as needed at various meetings.
  • Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users.
  • Perform all duties that are part of the Director of Operations position.
  • Provide an extremely high level of customer service at all times.
  • Other duties as assigned.

Qualifications

  • Five (5) years of increasingly responsible experience in professional event center management, with at least two (3) years of direct supervisory experience at the department director level.
  • Experience opening an event center or similar type public assembly venue preferred.
  • Bachelor's Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
  • Operational characteristics of public assembly facility management.
  • Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
  • Should possess a working knowledge of each area of direct and indirect supervision including event services, safety & security, facility maintenance & housekeeping, audio-visual and telecommunications operations.
  • Modern and effective customer service practices.
  • Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues.
  • Interpersonal techniques in dealing with unique groups and sensitive circumstances.
  • Terminology used in convention and entertainment settings.
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
  • Capital Improvement Project Experience
  • Facility Budgeting, Revenue Forecasting and Expense Control
  • Plan, direct, and evaluate the work of subordinates.
  • Perform a broad range of supervisory responsibilities over others.
  • Manage multiple projects simultaneously.
  • Work under high pressure in meeting urgent deadlines.
  • Provide visionary leadership to facility staff.
  • Recognize, analyze and resolve challenges.
  • Develop and implements programs, policies, and procedures for the convention center.
  • Ability to develop comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Preventative Maintenance Plan, Fire Code Rules & Regulations, etc...)
  • Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
  • Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
  • Ability to communicate clearly and concisely in the English language, both orally and in writing.
  • Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
  • To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.

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