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Education Program Manager

2 months ago

South Lake Tahoe, California, United States Barton Health Full time

Position Overview:

The Learning and Development Coordinator is responsible for managing the daily functions of training initiatives that foster an organizational culture centered on education and advancement.

This role ensures adherence to compliance standards by overseeing program management and documentation in alignment with internal policies and external regulatory bodies.

The Coordinator collaborates closely with the Education team and acts as the primary contact for instructors, participants, and both internal and external partners related to designated program areas.

Key responsibilities include organizing class schedules, processing registrations, coordinating with instructors, maintaining accurate records, and delivering exceptional customer service consistently.

The Coordinator is expected to maintain expertise in the administrative operations of the online learning management system and provide technical assistance through various communication channels.

Qualifications

Education:
  • A Bachelor's degree in education, healthcare administration, or a related discipline is required.

Experience:
  • 3-5 years of experience in a team-oriented office setting is essential.
  • Proficiency in email communication, word processing, and spreadsheet applications is required.
  • Experience with Learning Management Systems, content design tools, and report generation is highly preferred.
  • Prior experience in coordinating training programs within workplace or healthcare settings is advantageous.
  • Teaching experience, including curriculum development and staff training, is preferred.

Knowledge/Skills/Abilities:
  • Proven ability to learn and utilize new software applications, including Learning Management Systems and design tools.
  • Outstanding communication skills and the capacity to provide courteous customer service in challenging situations are required.
  • Familiarity with adult learning principles and instructional methodologies is preferred.
  • Knowledge of instructional and visual design is a plus.
  • Understanding of project management concepts is beneficial.
Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to effectively perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to fulfill these essential functions.

  • While performing the duties of this position, the employee is frequently required to walk, stand, sit, and communicate verbally or audibly.
  • Occasionally, the employee must use hands to manipulate objects and reach with arms.
  • Some climbing, balancing, stooping, kneeling, crouching, or crawling may be necessary.
  • Specific vision capabilities required include close vision, color vision, and the ability to adjust focus.
  • The employee may occasionally lift and/or move items weighing up to 25 pounds.
Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Typical office environment with noise levels ranging from quiet to moderate.
  • Occasional travel to various locations may be required.
Core Responsibilities
  • Deliver consistently high-quality service at all times.
  • Become the subject matter expert in assigned program areas, interpreting policies and liaising with stakeholders.
  • Maintain accurate records of all classes and training programs in accordance with organizational policies.
  • Ensure compliance with external documentation requirements by managing rosters, skills assessments, and evaluations.
  • Collaboratively schedule classes to align with departmental and organizational needs.
  • Coordinate with instructors, serving as a reliable point of contact and identifying effective communication practices.
  • Work collaboratively within the department to ensure excellent service delivery.
  • Provide technical support for students and instructors in the classroom and relevant software.
  • Ensure the availability and functionality of necessary equipment and materials for program areas.
  • Identify opportunities for collaboration to enhance service delivery to the organization and community.
  • Seek best practices and learning opportunities from other organizations in the field.
  • Respond to departmental needs by performing additional duties as required.