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Team Support Assistant

2 months ago

Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

General Summary of Position

MedStar Health has an opening for a Team Support Assistant to join our MedStar Physicians' Billing Services team. This position offers a hybrid schedule with the opportunity to work remote at home and on-site in either our DC office (Tilden St) or our office in Rosedale, MD. On-site rotation is every third week selected candidate will work Tuesday - Thursday in an office, schedule may vary.

Job Summary - Under routine supervision, provides daily clerical/administrative support activities for the varied areas of the Physicians' Billing Services division.

Primary Duties and Responsibilities

Checks mailroom daily for mail delivered by USPS and sorts and delivers as appropriate.Exemplifies Guest and Associates Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.Logs Charge Entry Batches and processes Charge Entry fee slip receipts.Logs insurance adjustments and insurance denials in Payment Processing Module for assignment.Maintains reports as needed.Manually processes patient virtual credit cards payments for posting to patients accounts.Performs Batch Refunds and Charge Entry Reconciliations.Provides all clerical support services to associates, as assigned, including, but not limited to, sorting, distributing mail, answering telephones, copying, faxing, populating spreadsheets, querying various electronic systems and patient charts for medical documentation to print and attach to paper claims and/or payer related forms, etc.Provides coverage for receptionist area.Provides required documentation for claims, and any other correspondence/paperwork, as needed. Prepares all claims and other correspondence for mail delivery as needed on a daily basis, including utilizing the postage machine.Requests duplicate EOBs for the posting of EFT and Lockbox payments.Retrieves and delivers documentation as needed.Sorts and distributes electronic and paper correspondence as well as relevant paperwork.Utilizes computer for basic report retrieval, data input, credit card processing, etc.

Minimum Qualifications
Education

  • High School Diploma or GED equivalent required

Experience

  • 6 months clerical/office experience required

Knowledge, Skills, and Abilities

  • Effective verbal and written communication skills.
  • Familiarity with computer data entry, windows format preferred; Ability to quickly learn software packages relevant to functioning; good oral communication skills.
  • Ability to work and thrive in team-oriented, production and deadline driven work environment.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

  • Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
  • Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
  • Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
  • More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.