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IT Support Specialist

2 months ago

Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full time

Position Overview for IT Support Specialist

Role Summary:

  • This position is designated for an IT Support Specialist with an emphasis on Customer Service within the Administrative Office of the U.S. Courts.
  • The role involves leading a team responsible for Case Management and Electronic Case Filing (CM/ECF) within the National Service Desk (NSD), under the guidance of the Functional Support Branch (FSB) Chief.
  • The specialist will play a crucial role in ensuring efficient operations and providing high-quality support to users.

Key Responsibilities:

  • Oversee and coordinate the activities of the CM/ECF Team.
  • Provide expert technical assistance and support to end-users.
  • Collaborate with various departments to enhance service delivery.

Qualifications:

  • Proven experience in IT support or a related field.
  • Strong communication and leadership skills.
  • Ability to work effectively in a team-oriented environment.