Membership Manager

2 months ago

College Park, Maryland, United States teamworkonline Full time
LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

THE ROLE

The Membership Manager oversees aspects of membership at Maryland Club, from new member recruitment to oversight of the membership committee, to the maintenance and development of positive relations with local and visiting members. The Membership Manager is the face of the club, available to act on member feedback while managing access to the club and preserving club roles and conduct. Collaborate with event teams in suggesting and attending member events and benefits. Oversee membership team including administrative team members and take responsibility for annual membership targets. The Membership Manager will report to the GM.

ESSENTIAL FUNCTIONS

  • Collaborate with sales manager on pre-opening sales initiatives, including organizing and leading tours, conducting outreach, and managing various sales processes to generate excitement and secure commitments from potential members.
  • Lead or oversee all inductions for new members, including touring of club spaces, providing an overview of rules, offering a guide to events and programs, conducting member app / website orientation, and speaking to all other member benefits and perks.
  • Organize and plan all private events booked by members, including coordinating with members, creating event orders, tracking room reservations, and selling food and beverage packages.
  • Manage the Maryland Club membership reception / admin team. Liaise when necessary to resolve any issues with cards, payments or applicant paperwork.
  • Work with members to ensure they understand the club rules; dispense warnings; suspensions and membership terminations where appropriate.
  • Maintain a constant presence in the club, being the 'face' of the club to members.
  • Ensure you meet all new members when possible, explaining your role and allowing them to contact you if they choose.
  • Work closely with GM and the operations team to improve all aspects of the member experience.
  • Gather feedback about club developments, levels of service, facilities and member perceptions.
  • Pay close attention to any resignations by members, make contact directly when appropriate; take appropriate decisions on member renewals, etc.
  • Play an active part in the creation and implementation of the members' events programming, helping to ensure that events are well planned and communicated.
  • Engage in the College Park and surrounding community, attend events, parties, launches, and social settings, developing contacts, networking and build awareness about the club, its facilities, your role, and how to contact Maryland Club
  • When appropriate, facilitate access to the club for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests. This will be in conjunction with the GM and/or Club Director.
  • Educate the Maryland Club management and staff about how to generate applications from potential new members and identify new committee members. Ensure their suggestions and processed through the committee meetings.
  • Other duties as assigned

QUALIFICATIONS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • The Membership Manager should be a charismatic, confident, and creative individual.
  • Have a knowledge of the College Park, Baltimore, Wahington DC areas.
  • Have extensive knowledge of University of Maryland, different areas, creative groups and social scenes in the area.
  • A large personal circle of contacts across the community is a plus.
  • Have a minimum 3 years of experience in a hospitality guest or member facing environment.
  • Have experience with high profile guests.
  • Have a minimum 2 years of experience working in an events environment.
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
  • Must be able to work in a team environment.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site, Maryland Club – College Park, MD

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information

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