Spa Operations Supervisor

2 weeks ago

Severna Park, Maryland, United States Hand & Stone Massage and Facial Spa Full time
Benefits:
401(k)
401(k) matching
Performance-based bonuses
Dental coverage
Employee discounts
Health insurance
Career advancement opportunities
Paid time off
Training and development programs
Vision coverage

Hand & Stone Massage and Facial Spa is seeking a dynamic Spa Operations Supervisor. The ideal candidate will possess 1–3 years of leadership experience, demonstrating responsibility and a drive for excellence in team performance.

This role is designed for individuals looking for a long-term career with significant opportunities for professional development. While prior experience in the spa industry or sales in a membership-driven environment is advantageous, it is not a mandatory requirement.

Our mission is to deliver a world-class experience to our valued clients, and our Spa Operations Supervisors play a vital role in achieving this goal.

In collaboration with the General Manager, the Spa Operations Supervisor will:

  • Deliver exceptional customer service to all guests and members.
  • Maintain personal sales performance, consistently meeting or exceeding targets.
  • Oversee daily operations at the front desk.
  • Assist the General Manager in managing sales performance by focusing on key metrics.
  • Support the recruitment, hiring, onboarding, and training processes.
  • Train, monitor, and coach team performance.
  • Educate members about services and drive sales, including setting sales goals and incentives.
  • Promote products and services with enthusiasm.
  • Handle administrative tasks alongside the General Manager, including reporting and cash management.
Role Requirements:
  • A passion for engaging with people and providing outstanding service.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.
  • Willingness to travel occasionally for training, conferences, or business-related activities.
  • Excellent verbal and written communication skills.
  • A quick learner with a positive attitude.
  • Comfortable in a fast-paced, high-volume environment.
  • Proficient in computer systems; experience with retail or appointment booking software is a plus.
  • A strong team player capable of working independently with minimal supervision.
  • Exceptional organizational skills, with attention to detail and the ability to multitask.
  • Critical thinking skills, including the ability to resolve customer conflicts.
Compensation Package:
We offer a competitive compensation package that recognizes your contributions and drives your success.
Base Salary:
Enjoy a competitive hourly rate based on your experience and skills.
Bonus:

You will have the opportunity to earn monthly performance bonuses, with average bonuses reflecting individual and team achievements.


Commission:
Benefit from an uncapped commission structure, allowing for significant earning potential based on your sales performance. Top performers typically earn additional compensation through commissions.
Total Average Earnings:

With our competitive base rate, generous bonuses, and uncapped commission structure, our Spa Operations Supervisors can expect an average total annual compensation reflective of their individual performance.

Hand & Stone Massage and Facial Spa is a leader in the membership-based spa service industry, committed to providing a supportive and rewarding work environment. We prioritize our team members and their well-being, fostering a culture that emphasizes both client satisfaction and employee growth.

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