Sales Enablement Coach

2 months ago

Chicago, Illinois, United States GoHealth Full time

GoHealth Intro: GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.

Why Apply: As an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.

Our #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.

We also understand that you may not check every box in our requirements list -- most applicants don't In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today

About the role:

The Sales Enablement Coach monitors sales team interactions, providing training, feedback and guidance to enhance and improve the skills of sales agents resulting in increased conversion rates, quality scores, policy effectuations and member retention.

What you'll do:

  • Monitor the performance of all Sales Agents and identify areas of improvement in key areas of sales process, quality assurance, policy effectuation and member retention.
  • Provide one on one sales coaching sessions to agents and managers to improve identified leading and key performance indicators.
  • Cultivate and foster an environment of open communication with the sales team to ensure their ideas and challenges are heard and addressed.
  • Identify sales process enhancements by observing sales encounters, studying sales performance qualitative/quantitative behaviors, reports and data.
  • Stay up to date with the new market trends and demands of a corporate sales environment.
  • Work closely with managers/business support to help investigate and resolve complaints, escalations, trends and more.
  • Leverage multiple reporting tools to identify high risk submissions and target sales agents whoa re at risk of a lower retention or issuance projection.
  • Have thorough knowledge of products and services that GoHealth offers.
  • Additional duties as assigned (sales facilitation, meetings, etc.)

What we're looking for:

  • Bachelor's degree in Human Resources, Marketing or related field
  • 2 years work experience as a Sales Coach or Sales Trainer
  • Professional certification in sales training: e. Certified Inside Sales Professional (CISP)
  • Strong knowledge of the sales process and its best practices
  • Strong ability to champion and adapt to process changes consistent with new/modified organizational goals
  • Excellent presentation and coaching skills
  • Excellent verbal and written communication skills
  • Computer proficiency, including Microsoft Office and Webinar/Video chat tools
  • Active listening skills with the ability to quickly and accurately respond to inquiries and requests
  • Computer proficiency including Microsoft Office, Excel and PowerPoint
  • Detail oriented and well organized with strong interpersonal skills
  • Ability to work well alone or as part of a team

Preferred Qualifications:

  • License in Health Insurance Sales
  • Certified Sales & Marketing Professional designation

Location: Hybrid (Chicago, IL)

Benefits & Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Subsidized gym memberships
  • Commuter and transit benefits
  • GoHealth is an Equal Opportunity Employer

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