Customer Service Apprenticeship

2 months ago

Birmingham Alabama, United States Lloyds Banking Group Full time
  • JOB TITLE: Customer Service Apprenticeship (Group Chief Operating Office) - Birmingham
  • SALARY: £24,539
  • LOCATION: Birmingham
  • HOURS: Full-time, 35 hours per week
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Are you looking for a new challenge?


A new opportunity to 'earn while you learn' that provides fantastic training and career options?


Our Customer Service Apprenticeship may be just what you're looking for


You'll learn the key skills, knowledge and behaviours required to complete a Level 2 Customer Service Practitioner Apprenticeship and gain invaluable customer service experience.


These transferrable skills will set you up for the future and provide a foundation to build on whilst we support your career development.

At Lloyds Banking Group our primary purpose is to help Britain prosper

And this is only realistic if we're making a genuine difference to Britain's people, its businesses and local communities.

We've got a few types of roles supporting our Customer Services Practitioner Apprenticeship programme, and the successful candidate will be placed into one of the roles.

As a member of our large Payments team, you'll ensure our customers' money gets to where it needs to go, across several different payment types. You're on hand to support customers when things go wrong, handling complex payment queries in our back office or telephony team. And you can protect the bank and our customers from criminal activity using technology and expertise to screen payments, customers and transactions.

Why Lloyds Banking Group

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive

What you'll need

  • Well organised, with excellent attention to detail and a high degree of accuracy
  • Strong written and verbal communication skills
  • A continuous improvement mentality - identifying and suggesting improvements to new and existing processes
  • A genuine teammate - working together with colleagues to ensure you balance priorities and deliver on your promises
  • GCSE Maths and English at Grade C (or equivalent) or above (these can include predicted grades). If you haven't achieved the required qualifications we'll help you to take a Functional Skills test in these areas to bring you up to this level
  • You should live within a reasonable travelling distance to the office location advertised

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

22 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Our roles generate a lot of interest and occasionally we have to close the adverts earlier than stated on our website, so don't hesitate, apply today and see where an Apprenticeship with us can take you

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

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