Customer Service Specialist

2 months ago

Birmingham, United States Service Experts Full time
Overview

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:
  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We'll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Responsibilities
  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned
Qualifications
  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset


Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

  • Customer Service Specialist

    1 week ago

    Birmingham, United States Service Experts Full time

    Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous...

  • Customer Service Specialist

    3 days ago

    Birmingham, United States Service Experts Full time

    Freedom Heating, Cooling, and PlumbingAddress: 2881 Shannon Oxmoor Rd, Birmingham, AL 35211Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us...

  • Customer Service Specialist

    2 weeks ago

    Birmingham, United States Service Experts Full time

    OverviewWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous...

  • Customer Service Associate

    1 day ago

    Birmingham, Alabama, United States OnTime Service Full time

    Client Support SpecialistsIf you have a passion for delivering outstanding customer service and thrive in a collaborative team atmosphere, OnTime Service is the ideal workplace for you. We prioritize our team members by offering flexible scheduling to accommodate family needs and providing recognition and support for your efforts.As a Client Support...

  • Customer Service Specialist

    6 days ago

    Birmingham, Alabama, United States Bath Planet Full time

    Job OverviewExperienced Customer Service SpecialistBath Planet is recognized as a leading brand in the acrylic bath remodeling sector. We are dedicated to enhancing bathrooms across North America by providing high-quality, durable, and low-maintenance bath remodeling solutions. Our mission is to improve the lives of our customers through our exceptional...

  • Customer Service Specialist

    6 days ago

    Birmingham, Alabama, United States Bath Planet Full time

    Job OverviewExperienced Customer Service SpecialistBath Planet is a leading name in the acrylic bath remodeling sector, dedicated to enhancing bathrooms across North America through the production and installation of high-quality, durable, and low-maintenance bath fixtures. We are seeking a skilled Customer Service Specialist to join our dynamic team.Key...

  • Customer Service Specialist

    5 days ago

    Birmingham, Alabama, United States Bath Planet Full time

    Position OverviewExperienced Customer Service SpecialistBath Planet is a leading name in the acrylic bath remodeling sector, dedicated to enhancing the aesthetic appeal of bathrooms across North America. We are seeking skilled individuals to contribute to our mission of providing high-quality, durable, and low-maintenance bath remodeling solutions.We are...

  • Customer Service Specialist

    2 weeks ago

    Birmingham, United States T.Ray & Associates Full time

    DescriptionNow Hiring Customer Service Specialists! T. Ray and Associates is looking for self-motivated, exceptional individuals with excellent work ethics. Our top priority is not only you but also the customers who we serve. This opportunity is only for residents of, Alabama, Michigan, Mississippi, and Louisiana. Don't miss out-take the first step towards...

  • Customer Service Specialist

    3 months ago

    Birmingham, United States Afcprimed Full time

    **Customer Service Specialist** **Department:** Claims Management **Location:** Birmingham, AL **Company:** AFC Alabama Summary Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints. **Essential Duties and...

  • Healthcare Customer Service Specialist

    21 hours ago

    Birmingham, Alabama, United States JL Morgan & Associates, Full time

    Job OverviewAt J.L. Morgan and Associates, our Healthcare Customer Service Specialists are essential in conducting healthcare surveys by reaching out to patients who have recently been discharged. This role demands strict compliance with the guidelines set forth by the Centers for Medicare and Medicaid Services (CMS). As a Healthcare Customer Service...

  • Customer Service Specialist

    5 days ago

    Birmingham, Alabama, United States Southlake Orthopaedics Full time

    Job OverviewSouthlake Orthopaedics is seeking a dedicated full-time Customer Service Specialist for our busy call center. The successful candidate will be expected to maintain a professional demeanor while managing a high volume of incoming calls in a fast-paced environment.Key ResponsibilitiesEfficiently handle incoming calls, providing courteous and...

  • Customer Service Specialist

    14 hours ago

    Birmingham, Alabama, United States Southlake Orthopaedics Full time

    Position OverviewSouthlake Orthopaedics is seeking a dedicated full-time Customer Service Specialist for our busy clinic environment. The ideal candidate will exhibit professionalism, organization, and a friendly demeanor while managing a variety of tasks.Key ResponsibilitiesHandle incoming calls in a prompt and courteous manner within a dynamic call center...

  • Customer Service Specialist

    12 hours ago

    Birmingham, Alabama, United States Southlake Orthopaedics Full time

    Job OverviewSouthlake Orthopaedics is seeking a dedicated full-time Customer Service Specialist for our busy call center. The ideal candidate will thrive in a dynamic environment and demonstrate professionalism, organization, and a friendly demeanor.Key ResponsibilitiesManage incoming calls in a timely and courteous manner, ensuring a positive experience for...

  • Customer Service Specialist

    2 months ago

    Birmingham, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...

  • Customer Service Representative

    3 months ago

    Birmingham, United States Service Supply Full time

    ** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...

  • Client Support Specialist

    1 day ago

    Birmingham, Alabama, United States OnTime Service Full time

    Client Support SpecialistsIf you have a passion for delivering outstanding customer support and thrive in a collaborative team atmosphere, OnTime Service is the ideal workplace for you. We prioritize our team members by offering flexible scheduling to accommodate personal commitments while providing recognition and support for your efforts.As a Client...

  • Customer Support Specialist

    1 day ago

    Birmingham, Alabama, United States Standard Heating & Air Conditioning Company Full time

    Standard Heating, Cooling & Plumbing is seeking a dedicated Customer Support Specialist to become a vital member of our team. This full-time role includes occasional Saturday shifts, with a convenient schedule from 8:00 AM to 5:00 PM. A unique benefit of this position is that if you work on a Saturday, you will receive the following Friday off.As a Customer...

  • Alabama Customer Service Claim Intake Specialist

    1 month ago

    Birmingham, United States Quality Resource Management Full time

    Looking to jump start your career in a thriving industry? Insurance is one of the top ten most thriving industries. Quality Resource Management, LLC. (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded...

  • Customer Service Advocate

    5 days ago

    Birmingham, Alabama, United States West Midlands Combined Authority Full time

    Customer Experience Specialist (Interchanges and Travel Centres)Contract Type: Fixed Term | Salary: 21,392-24,515 per annum + exclusive benefitsHours of Work: 36.5 per weekReference Number: WMCA00430As a Customer Experience Specialist, you will excel at identifying customer needs and providing optimal travel solutions. Your role is to ensure an outstanding...

  • Customer Service Advocate

    6 days ago

    Birmingham, Alabama, United States West Midlands Combined Authority Full time

    Customer Experience Specialist (Interchanges and Travel Centres)Contract Type: Fixed Term | Salary: 21,392-24,515 per annum + exclusive benefitsHours of Work: 36.5 per weekReference Number: WMCA00430Location: West MidlandsAs a Customer Experience Specialist, you will excel at identifying customer needs and providing optimal travel solutions. Your role is...