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Service Advisor

2 months ago

Birmingham Alabama, United States Sonic Automotive Full time

Job Summary:

The Service Advisor at Sonic Automotive is a critical role that requires strong communication and organizational skills. As a Service Advisor, you will be responsible for scheduling service work, selling additional needed service to customers, and ensuring a seamless customer experience.

Key Responsibilities:

  • Schedule Service Appointments: Coordinate with customers to schedule service appointments, obtaining necessary information prior to arrival.
  • Customer Interaction: Greet customers in a timely and friendly manner, providing a positive first impression.
  • Estimate and Authorization: Provide accurate written cost estimates for labor and parts, establishing a promised time for completion.
  • Progress Updates: Check on the progress of repairs throughout the day, contacting customers regarding any changes in the estimate or promised time.
  • Test Drives and Quality Control: Test-drive vehicles or refer to test technicians as necessary, ensuring quality control and customer satisfaction.
  • Customer Satisfaction: Maintain a high level of customer satisfaction, meeting or exceeding manufacturer, zone, or branch averages.
  • Vehicle Maintenance: Advise customers on vehicle maintenance, highlighting the value of adhering to manufacturer specifications.
  • Regulatory Compliance: Understand and follow federal, state, and local regulations, including hazardous waste disposal and OSHA right-to-know.
  • Company Policies: Adhere to company safety policies and procedures, reporting any accidents or incidents to management.