Customer Care Representative

2 months ago

Birmingham, United States OnTime Service Full time
CUSTOMER CARE REPRESENTATIVES

Do you love solving problems, finding solutions, and serving others? Are you uncomfortable "selling" people things they don't need? Embarrassed by the lack of professionalism and organization of your current company? Tired of getting no support from your manager or not being recognized for your achievements? Do you want the opportunity to make a lot of money?

At OnTime Service, we pride ourselves on taking care of our team members: You are not just an employee here, you are part of our team and our family We believe your family is more important than your job. We work to allow flexibility in your schedule so you don't have to miss important family events. You will never be pressured to sell things that your customer doesn't need. Our company was founded in 1975, so we have the experience and expertise to help you succeed. Our service manager's main job is to support you We celebrate your success and recognize your performance. You have the opportunity to work alongside some of the highest-paid and best technicians in the state. We offer great benefits and fun company outings like going to a Baron's game, amusement park, or Top Golf, free breakfast at company meetings, Christmas parties and crawfish boils.

If you share our passion for superior customer service, then OnTime Service is the company for you OnTime Service is #1 in Alabama for customer service: We are not a large corporation that only cares about the bottom line. We are your friendly neighborhood technician who cares about customer satisfaction We back that up with our written 100% Satisfaction Guarantee. We believe the most important part of our job is to be courteous, honest, and respectful to every person we encounter. So we should never, never try to sell anyone anything they don't need or want.

We are seeking friendly, clean-cut, professional Customer Care Representatives for residential work servicing Alabama.

Who Are We
OnTime Service began in 1975 and is still locally owned and operated. We have been blessed with an amazing team dedicated to serving people. Our mission statement, if you want to call it that, is "Leave it better than you found it." As long as we stay true to that simple philosophy we will continue to grow and delight our customers.

What's it like to work at OnTime Service?

We could write a bunch of stuff about our company but we prefer for our team members to tell you in their very own words. Watch the video below:

What its like to work for OnTime Service - YouTube
Next, we want to share with you some recent reviews from homeowners. We could tell you that we are committed to customer service but we think it's better to show you what real OnTime Service customers have to say. Check the reviews below:
  • Google reviews: Birmingham
  • Google reviews: Daphne
  • Facebook page's review
OnTime Service has received the "Super Service Award" by Angie's List for several years and has an A+ rating with "Better Business Bureau". OnTime Service has thousands of Google Reviews with an average of 4.9 stars out of 5, and we have hundreds of Facebook Reviews with an average of 4.9 stars out of 5. We enjoy and are honored to support our veterans by sponsoring "Folds of Honor", we also support local and international charities such as; "Kulture City", "Children's Harbor", "Children's Village", "Doulas Partners", "Liberty Church", and "Highlands College".

Pay - $15.00 - $25.00 per hour

Benefits
  • Work among some of the best customer service representatives in the industry
  • Be a part of a team-driven culture, and have fun while being well compensated
  • We offer competitive pay, with actual salary dependent on experience
  • Full coverage health insurance
  • Gap insurance, short-term/long-term disability insurance, dental, and paid maternity leave
  • Paid Holidays and paid vacations
  • Company-issued uniforms, caps, and jackets
  • Room for advancement and low turnover
  • We are constantly growing
Responsibilities:
  • Handling inbound and outbound calls to customers
  • Recording important information from customers and booking calls
  • Communicating between team members on a daily basis
  • Strong commitment to world-class customer service
  • Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand
  • Superior oral/written communication skills and ability to convey information clearly and effectively
  • Ability to work well and quickly under pressure
  • A knack for effective time management, organization, and prioritizing
  • Strong decision-making, change management, and negotiation skills
  • Ensures proper, accurate job notes in the system, and in databases used to communicate with customers as well as departments/technicians
  • Build solid productive relationships with team members and customers
  • Provide timely feedback to management on any issues or needs
  • High School Diploma or GED
  • 1-2 years of call center experience preferred or previous customer service experience
  • Working knowledge of computers and ability to navigate through software applications i.e.: Microsoft Outlook, Excel & Word, experience with SuccessWare software is a plus
  • Previous experience working with business management software tools is preferred
  • Ability to pass a drug test and background check
  • Strong customer service and communication skills
  • Ability to effectively handle multiple tasks in a fast-paced environment
  • Works well with a team
  • Being genuine and personable is a must

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

  • Sales Representative

    2 months ago

    Birmingham, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...

  • Customer Care Representative

    2 weeks ago

    Birmingham, United States STERIS Full time

    Steris Corporation - Birmingham, AL, US, 35244 [Customer Service Representative] As a Customer Care Representative at Steris Corporation, you'll: Act as the first point of contact for customer inquiries and needs including order placement, order resolution, product assistance, and service dispatch; Ensure customer concerns or requests are being taken care of...

  • Customer Service Representative

    1 day ago

    Birmingham, Alabama, United States American Family Care Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Family Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, answering their inquiries, and resolving their concerns in a timely and professional...

  • Customer Care Representative

    4 days ago

    Birmingham, Alabama, United States Domino's Franchise Full time

    Domino's Franchise - Customer Service RoleWe are excited to announce an opportunity for Customer Service Representatives to become part of our dynamic team. If you possess a warm demeanor and outstanding customer service abilities, we would love to connect with you.Key Responsibilities:Welcome and assist customers with their selectionsHandle incoming calls...

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States Circle K Stores Inc. Full time

    Customer Service Representative Store 2723809 Indian Springs AL Posted 2 Days Ago Job Requisition ID: R447847 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career...

  • Customer Service Representative

    4 weeks ago

    Birmingham, United States Standard Heating & Air Conditioning Company Full time

    Standard Heating & Air Conditioning of Birmingham, AL is looking to hire a full-time Customer Service Representative. Are you a customer service professional who is looking for better hours and pay? Would you like to have most of your Saturdays and all your Sundays free? Are you interested in starting a career with a stable and respected HVAC company? Would...

  • Customer Service Representative

    1 month ago

    Birmingham, United States Standard Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionStandard Heating & Air Conditioning of Birmingham, AL is looking to hire a full-time Customer Service Representative. Are you a customer service professional who is looking for better hours and pay? Would you like to have most of your Saturdays and all your Sundays free? Are you interested in starting a career with a stable and...

  • Customer Solutions Representative

    3 weeks ago

    Birmingham, United States Spire Energy Full time

    Spire is seeking a Customer Solutions Representative to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative Solutions, Representative, Solution, Customer Experience, Retail, Customer

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States Champion Cleaners Full time

    Full-Time Customer Service Representative - Champion Cleaners Location: Vestavia Hills, AL Job Duties: Act as a customer service representative, maintaining a positive attitude and communicating with the management team. Process garments into the dry cleaning software system. Work efficiently to meet high volume and time constraints while maintaining a...

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States LoanMax Title Loans Full time

    Alabama Title Loans Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States Createifyform Full time

    Founded by a team of seasoned marketers with a deep respect for the roots of marketing, Createify Form is a testament to the enduring effectiveness of traditional strategies. Our journey began with the belief that while technology evolves, human psychology and behavior remain constants that can be leveraged through traditional means. We're not just a...

  • Customer Service Representative

    1 month ago

    Birmingham, United States Champion Cleaners Full time

    Full-Time Customer Service Representative - Champion CleanersVestavia Hills, AL Job duties: Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Duties include; processing of garments into dry cleaning software system. Must be able to work in an efficient manner...

  • Customer Service Representative

    1 week ago

    Birmingham, United States Fresh Form Draft Full time

    Customer Service RepresentativeApplication Deadline: 27 September 2024 Department: Connexa Worx Employment Type: Full Time Location: Birmingham, AL Compensation: $17.40 - $24.50 / hour DescriptionPosition Title: Customer Service Representative Location: Birmingham, AL Job Type: Full-Time Reports To: Customer Service Manager Position Summary: The Customer...

  • Customer Solutions Representative

    3 weeks ago

    Birmingham, United States Spire Inc. Full time

    SummarySpire is seeking a Customer Solutions Representative to assist Missouri customers start, stop, or transfer gas service, pay their bills, diagnose, and resolve complex billing issues, and promptly schedule emergency service orders. As a representative, you’ll gain an understanding of the processes involved in the journey of natural gas from the...

  • Customer Service Representative

    3 months ago

    Birmingham, United States Womack Machine Supply Full time

    **Job Details** **Customer Service Representative - (411)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in the call rotation, maintains and improves Customer relationships, manages order...

  • Customer Service Representative

    1 month ago

    Birmingham, United States Champion Cleaners Full time

    Job DescriptionJob DescriptionFull-Time Customer Service Representative - Champion CleanersVestavia Hills, AL Job duties: Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Duties include; processing of garments into dry cleaning software system. Must be able...

  • Customer Service Representative

    3 months ago

    Birmingham, United States Darrell Walker Workforce Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeDirect Hire OpportunityPay: $18.00 / hourCommercial Products Customer Service RepresentativeThe CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales...

  • Senior Customer Service Representative

    2 months ago

    Birmingham, United States Enviri - Harsco Corporation Full time

    Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professio Customer Service, Customer Service Representative, Customer Experience, Representative, Senior, Salesforce,...

  • Customer Service Representative

    2 months ago

    Birmingham, United States Croda Full time

    Customer Service Representative Location: Birmingham, AL Address: 800 Concourse Way, Birmingham, AL 35244 Requisition: 3996 Position Summary: The Customer Service Representative will be required to be proficient in the day-to-day operations of customer service. An employee in this position will display leadership traits and will support both the customer...

  • Customer Service Representative

    2 months ago

    Birmingham, United States U-Haul Full time

    Location: 3028 Bessemer Rd, Birmingham, Alabama 35208 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...