Current jobs related to Customer Service Specialist - Birmingham - Service Experts

  • Customer Service Advocate

    2 weeks ago

    Birmingham, Alabama, United States Customer First Solutions Full time

    Customer First Solutions in Hoover, AL is seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional support to clients. As a valued member of our company, you will have the opportunity to work in a positive work environment with a team that prioritizes customer satisfaction. Your main goal will be to ensure that our...

  • Customer Service Advocate

    2 weeks ago

    Birmingham, Alabama, United States Customer First Solutions Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Customer First Solutions in Hoover, AL. As a valued member of our company, you will have the opportunity to provide exceptional customer service and support to clients, ensuring a positive experience and addressing their insurance policy needs.Key...

  • Customer Service Advocate

    2 days ago

    Birmingham, Alabama, United States Customer First Solutions Full time

    Customer First Solutions is seeking a dedicated and skilled Customer Service Representative to provide exceptional support to clients. As a valued member of our team, you will have the opportunity to make a positive impact on our customers' experiences and ensure they receive the assistance they need with their insurance policies.Key Responsibilities:Provide...

  • Customer Service Specialist

    5 months ago

    Birmingham, United States Afcprimed Full time

    **Customer Service Specialist** **Department:** Claims Management **Location:** Birmingham, AL **Company:** AFC Alabama Summary Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints. **Essential Duties and...

  • Store Customer Service Specialist

    3 weeks ago

    Birmingham, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Store Customer Service Specialist

    1 week ago

    Birmingham, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    1 month ago

    Birmingham, United States TireHub, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated...

  • Customer Service Specialist

    4 weeks ago

    Birmingham, United States TireHub LLC Full time

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR...

  • Customer Service Advocate

    3 months ago

    Birmingham, United States Daxko Full time

    Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxkos Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality Customer Service, Accounting, Specialist, Advocate, Customer Experience, Service, Retail, Technology

  • Customer Service Representative

    5 months ago

    Birmingham, United States Service Supply Full time

    ** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...

  • Bilingual Customer Service Specialist

    1 month ago

    Birmingham, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Service Representative

    1 week ago

    Birmingham, Alabama, United States OnTime Service LLC Full time

    Job DescriptionAt OnTime Service LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and professional manner, and ensuring that our customers receive the...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Alabama, United States TireHub LLC Full time

    {"title": "Customer Service Specialist", "description": "Job SummaryTireHub LLC is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound calls, emails, and other communication channels.Key...

  • Customer Service Recovery Specialist

    1 week ago

    Birmingham, Alabama, United States BIOHORIZONS IMPLANT SYSTEMS Full time

    Job OverviewBioHorizons Implant Systems is seeking a highly skilled Customer Service Recovery Specialist to join our team. As a key member of our customer service department, you will be responsible for recording and processing customer complaints and returns in compliance with FDA and international regulatory requirements for medical devices.The ideal...

  • Customer Service Representative

    1 week ago

    Birmingham, Alabama, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our retail store team, you'll play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide top-notch customer service, ensuring...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Alabama, United States Daxko Full time

    Job Title: Customer Service Advocate - Accounting SpecialistWe are seeking a highly skilled and motivated Customer Service Advocate - Accounting Specialist to join our team at Daxko. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients, focusing on accounting and...

  • Customer Service Representative

    1 month ago

    Birmingham, Alabama, United States Afcprimed Full time

    Customer Service SpecialistDepartment: Claims Management Location: Birmingham, ALCompany: AFC AlabamaJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at AFC Alabama. As a key member of our Claims Management department, you will be responsible for providing exceptional customer service to our patients and clients.Key...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Alabama, United States Daxko Full time

    Customer Service Advocate - Accounting SpecialistDaxko is seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Advocate - Accounting Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their success with...

  • Customer Service Representative

    6 days ago

    Birmingham, Alabama, United States Jared Full time

    Key Responsibilities: Provide exceptional customer service to valued clients Engage customers in conversation to understand their needs and desires Present merchandise and share detailed information regarding features and benefits of products Offer information regarding extended service plans and financing options Meet individual and team sales goalsAbout...

  • Bilingual Customer Service Specialist

    1 month ago

    Birmingham, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

Customer Service Specialist

2 months ago

Birmingham, United States Service Experts Full time

Overview

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during Slow Season due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • Well make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Responsibilities

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications

  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset