Customer Service Specialist

1 week ago


Alabama, United States Apt Full time

Position: Customer Service Specialist

Location: On-site, full-time commitment

Training Overview:

  • Duration: Initial training period of 6-9 weeks as specified by management
  • Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Post-Training Work Schedule:

  • Duration: Fixed schedule following training, subject to operational requirements
  • Days: Five workdays from Monday to Saturday, with rotating off days
  • Hours: 11:00 AM - 8:00 PM

Saturday Work Requirements:

  • Duration: Mandatory Saturday shifts after training
  • Hours: Either 7:00 AM - 3:30 PM or 8:30 AM - 5:00 PM based on business needs

We are seeking a dedicated customer service specialist to collaborate with team members in delivering exceptional support to our clients. This role involves responding to inquiries, resolving issues, and ensuring customer satisfaction. The representative will manage a significant volume of incoming and outgoing calls, aiming to create a positive experience for each client.

Key Responsibilities:

  • Engage with clients via phone to understand and address their inquiries or concerns regarding products and services.
  • Provide accurate and timely responses to callers, outlining potential solutions and ensuring clients feel valued.
  • Practice active listening to confirm or clarify client information and effectively manage challenging situations.
  • Establish and maintain strong relationships with clients and team members built on trust and reliability.
  • Utilize various software tools and databases effectively.
  • Strive to meet or exceed performance metrics while delivering consistent, high-quality customer service.
  • Recommend products or services that align with client needs.
  • Participate in ongoing training and development opportunities to enhance knowledge and skills.
  • Adhere to all organizational policies and procedures.
  • Consistently meet or exceed performance expectations.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service or call center environment.
  • Strong customer service skills, including active listening and effective communication.
  • Proficient in computer usage, particularly CRM software, with excellent typing abilities.
  • Ability to ask clarifying questions and manage difficult interactions.
  • Effective time management and decision-making capabilities.
  • Adaptability and accountability in a dynamic work environment.
  • Experience in the banking sector is a significant advantage.


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