Associate IT Service Desk Technician

1 month ago

Miami, Florida, United States ChenMed Full time

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Associate IT Service Desk Technician is responsible for providing support for a wide range of technical issues to enterprise end-users both remotely and face-to-face. The incumbent in this role must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. As an entry level position within the Service Desk team, the Associate IT Service Desk Technician works closely with senior team members in order to implement predefined processes.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Weekdays after hours shift
  • Weekend daytime shift
  • Serves as the first point of contact for customers by phone, email, or notifications from our service management tool.
  • Provides initial triage work on customer issues: clearly defines the problem, identifies its seriousness, and determines the appropriate response.
  • Escalates customer issues to appropriate teams as required to resolve the problem.
  • Handles customer issues, keeping the customer up-to-date with progress and answering any questions they may have.
  • Repairs, installs, manages and supports personal computer hardware and peripherals.
  • Follows the Tier 1 process and documentation requirements for all tickets processed.
  • Provides Tier 1 support for mobile devices such as iPhones and Androids including configuration and email sync.
  • Installs, repairs and upgrades company-wide applications on workstations, troubleshoots technical support for VPN users (employees in the field or at home), installs and configures printers and scanners.
  • Educates end users on how to use the company's software.
  • Assists all users with questions, complications, and/or problems.
  • Monitors helpdesk for tickets assigned to the queue and processes based on priority.
  • Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of computer hardware and major software applications such as Microsoft Office
  • Knowledge of basic networking concepts
  • Basic knowledge of General Windows client OS (e.g. Windows 8/10) and OS related troubleshooting
  • Excellent customer service skills
  • Good organizational and prioritizing skills
  • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  • Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
  • Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or equivalent required
  • BA/BS degree in Information Technology or a related field preferred
  • A minimum of 1 year of work experience in IT or related field preferred
  • Entry level IT certifications (A+, Network+, etc.) preferred

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

  • Service Desk Technician

    1 month ago

    Miami, Florida, United States Sarnova Full time

    Position Title: Service Desk Technician - Fully Remote - Digitech Req ID: 4659 Location: Miami, Florida Remote: Remote Job Description OverviewThe Service Desk Technician (SDT) is tasked with assessing, resolving, and escalating incoming support requests from multiple sources, including phone, email, and submitted tickets. The SDT additionally creates,...

  • Front Desk Associate

    2 days ago

    Miami, Florida, United States Equinox Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox in South Beach. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesCustomer Service: Provide top-notch customer...

  • Help Desk Technician

    3 weeks ago

    Miami, Florida, United States Professional Diversity Network Full time

    United Way MiamiDescription:Salary Range: $18.54-$20.30 hourlyBenefits (The Good Stuff)Non-Exempt: 2 WKS+ Vacation Paid*12 Paid Holidays12 PTO Paid DaysCompetitive Health Benefits PackageWellness Program Reimbursements up to $50/monthShort Term Disability at NO COSTLife Insurance & AD&D 2X Annual Salary at NO COSTEmployee Assistance ProgramRetirement Plan UP...

  • Front Desk Associate

    4 days ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Betsy Hospitality Management, LLC. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome guests upon...

  • Maintenance Front Desk Associate

    2 days ago

    Miami, Florida, United States Roami Full time

    About the RoleWe are seeking a highly skilled and customer-focused Maintenance Front Desk Associate to join our team at Roami. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling maintenance tasks, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet guests...

  • Front Desk Associate

    4 days ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Betsy Hospitality Management, LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome guests upon arrival,...

  • Field Service Technician

    3 days ago

    Miami, Florida, United States Hobart Service Full time

    Field Service TechnicianFull-timeFLSA Status: Non-ExemptCompany OverviewHobart Service, a subsidiary of Illinois Tool Works, has been a leader in the industry for over 125 years, providing reliable Commercial Food Equipment Service Solutions. With a workforce of over 1,700 dedicated professionals across the nation, we pride ourselves on our commitment to...

  • Front Desk Clerk

    3 months ago

    Miami, Florida, United States AC Hotel Miami Brickell Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Service Technician

    4 days ago

    Miami, Florida, United States Hobart Service Full time

    Job Summary:Hobart Service is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing top-notch service and repair solutions to our customers in the commercial food equipment industry.Key Responsibilities:Electrical and Mechanical Troubleshooting: Diagnose and repair a variety of commercial food...

  • Sr. Manager, IT Service Desk

    2 months ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.*REMOTE*The University of Miami Health System, "UHealth", IT...

  • Front Desk Associate

    2 days ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Betsy Hospitality Management, LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Check-In/Check-Out: Welcome guests upon arrival,...

  • Front Desk Supervisor

    5 days ago

    Miami, Florida, United States Goodwin Recruiting Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Goodwin Recruiting. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our clients and candidates, while also managing the front desk operations and ensuring a smooth and efficient...

  • Front Desk Receptionist

    2 months ago

    Miami, Florida, United States Perry Ellis International Full time

    SUMMARYDirects the daily activities of PEI's front office and the mailroom DUTIES AND RESPONSIBILITIES: Responsible for supervising and completing front desk assignmentsEnsures that all Employees are using their badges to gain entry into the buildingProvides efficient customer service to executive staff and visitorsGreets visitors in a courteous and...

  • Front Desk Attendant

    2 months ago

    Miami, Florida, United States Castle Group Full time

    Overview:Responsible for professional, effective and efficient handling of all residents' requests and needs upon entering the community. The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding...

  • Front Desk and Maintenance Specialist

    2 days ago

    Miami, Florida, United States Roami Full time

    About the RoleWe are seeking a highly skilled and customer-focused Maintenance Front Desk Associate to join our team at Roami. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling maintenance tasks, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet guests...

  • Front Desk Agent

    1 month ago

    Miami, Florida, United States The Standard Spa Miami Beach Full time

    The Front Desk Agent is directlyresponsible for the smooth operation of the Front Desk in conjunction with allother departments of the Hotel to ensure a positive guest experience. Ability to perform duties in PBX,Reservations, and Concierge positions. What you will be doingMaintain the smooth and efficient operation of the Front Desk. Successfully complete...

  • Front Desk Supervisor

    1 day ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office department, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and maximizing room revenue and occupancy.Key...

  • Front Desk Supervisor

    3 months ago

    Miami, Florida, United States Cambria Hotel Miami Airport - Blue Lagoon Full time

    Job SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...

  • front desk reception

    2 months ago

    Miami, Florida, United States Perry Ellis International Full time

    About Perry Ellis InternationalPerry Ellis International, Inc. is a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances. The company's collection of dress and casual shirts, golf sportswear, sweaters, dress pants, casual pants and shorts, jeans wear, active wear, dresses and men's...

  • Front Desk Agent

    4 weeks ago

    Miami, Florida, United States MCR Hotels Full time

    Front Desk AgentHilton Miami Airport Blue Lagoon, 5101 Waterford District Drive, Miami, Florida, United States of America Req #7097Thursday, June 13, 2024The Front Desk Agent at Hilton Miami Blue Lagoon is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL...