Front Desk Agent

4 weeks ago

Miami, Florida, United States MCR Hotels Full time

Front Desk Agent

Hilton Miami Airport Blue Lagoon, 5101 Waterford District Drive, Miami, Florida, United States of America
Req #7097

Thursday, June 13, 2024

The Front Desk Agent at Hilton Miami Blue Lagoon is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:

  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members


Other details
  • Job Family
    Hotels
  • Pay Type
    Hourly
  • Min Hiring Rate
    $16.00
  • Max Hiring Rate
    $16.00
  • Job Start Date
    Thursday, June 13, 2024

  • Front Desk Agent

    1 month ago

    Miami, Florida, United States The Standard Spa Miami Beach Full time

    The Front Desk Agent is directlyresponsible for the smooth operation of the Front Desk in conjunction with allother departments of the Hotel to ensure a positive guest experience. Ability to perform duties in PBX,Reservations, and Concierge positions. What you will be doingMaintain the smooth and efficient operation of the Front Desk. Successfully complete...

  • Front Desk Associate

    4 days ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Betsy Hospitality Management, LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome guests upon arrival,...

  • Front Desk Representative

    20 hours ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and customer-focused Guest Experience Agent to join our team. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Front Desk Ambassador

    1 day ago

    Miami Beach, Florida, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Our MissionWe believe that genuine connections between people make a positive impact on their lives. At The Kimpton Hotel & Restaurant Group, LLC, we strive to create a welcoming environment where our guests feel valued and respected.Our ApproachWe take a personalized approach to customer service, focusing on building meaningful relationships with our...

  • Front Desk Associate

    1 day ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Betsy Hospitality Management, LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Check-In/Check-Out: Welcome guests upon arrival,...

  • Front Desk Supervisor

    20 hours ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office department, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and maximizing room revenue and occupancy.Key...

  • Front Desk Supervisor

    3 months ago

    Miami, Florida, United States Cambria Hotel Miami Airport - Blue Lagoon Full time

    Job SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...

  • Front Desk Agent

    3 months ago

    Miami, Florida, United States Lennox Hotel Miami Beach Full time

    Job SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not...

  • Front Desk Receptionist

    2 months ago

    Miami, Florida, United States Perry Ellis International Full time

    SUMMARYDirects the daily activities of PEI's front office and the mailroom DUTIES AND RESPONSIBILITIES: Responsible for supervising and completing front desk assignmentsEnsures that all Employees are using their badges to gain entry into the buildingProvides efficient customer service to executive staff and visitorsGreets visitors in a courteous and...

  • Front Desk Associate

    1 day ago

    Miami, Florida, United States Equinox Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox in South Beach. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key ResponsibilitiesCustomer Service: Provide top-notch customer...

  • Front Desk Clerk

    3 months ago

    Miami, Florida, United States AC Hotel Miami Brickell Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Hotel Front Desk Representative

    1 day ago

    Miami Beach, Florida, United States Fisher Island Club Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Accommodations Agent to join our team at Fisher Island Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesRegistration and...

  • Front Desk Associate

    4 days ago

    Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Betsy Hospitality Management, LLC. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome guests upon...

  • Front Desk Supervisor

    4 days ago

    Miami, Florida, United States Goodwin Recruiting Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Goodwin Recruiting. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our clients and candidates, while also managing the front desk operations and ensuring a smooth and efficient...

  • front desk reception

    2 months ago

    Miami, Florida, United States Perry Ellis International Full time

    About Perry Ellis InternationalPerry Ellis International, Inc. is a leading designer, distributor and licensor of a broad line of high quality men's and women's apparel, accessories and fragrances. The company's collection of dress and casual shirts, golf sportswear, sweaters, dress pants, casual pants and shorts, jeans wear, active wear, dresses and men's...

  • Maintenance Front Desk Associate

    23 hours ago

    Miami, Florida, United States Roami Full time

    About the RoleWe are seeking a highly skilled and customer-focused Maintenance Front Desk Associate to join our team at Roami. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling maintenance tasks, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet guests...

  • Front Desk Ambassador

    1 day ago

    Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at The Gates Hotel South Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and...

  • Front Desk and Maintenance Specialist

    1 day ago

    Miami, Florida, United States Roami Full time

    About the RoleWe are seeking a highly skilled and customer-focused Maintenance Front Desk Associate to join our team at Roami. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling maintenance tasks, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Greet guests...

  • Front Desk Attendant

    2 months ago

    Miami, Florida, United States Castle Group Full time

    Overview:Responsible for professional, effective and efficient handling of all residents' requests and needs upon entering the community. The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding...

  • Front Office Coordinator

    1 week ago

    Miami Beach, Florida, United States Hospitality Demo Account Full time

    Position Overview: The primary role of the Front Desk Agent is to manage guest reservations efficiently, ensuring a welcoming atmosphere that enhances the overall guest experience and contributes to the hotel's occupancy rates. Key Responsibilities: Respond to guest inquiries regarding hotel amenities, check-in procedures, and local attractions, dining, and...