Help Desk Technician

3 weeks ago


Miami, Florida, United States Professional Diversity Network Full time
United Way Miami
Description:

Salary Range: $18.54-$20.30 hourly

Benefits (The Good Stuff)

  • Non-Exempt: 2 WKS+ Vacation Paid*
  • 12 Paid Holidays
  • 12 PTO Paid Days
  • Competitive Health Benefits Package
  • Wellness Program Reimbursements up to $50/month
  • Short Term Disability at NO COST
  • Life Insurance & AD&D 2X Annual Salary at NO COST
  • Employee Assistance Program
  • Retirement Plan UP TO 6% Employer Funding
  • Professional Development Opportunities
  • Discounted On-Site Early Childhood Care
  • Tuition Assistance for Early Education Degree
  • Free Monthly Transit Card

*Vacation amounts may vary based on roles, schedules, and years of service

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami

United Way Miami, Inc. is hiring a Help Desk Technician to join our team. As Help Desk Technician at United Way Miami, you will provide technology support to all UW staff both on campus and at managed sites.

Principal Duties and Responsibilities:

Help Desk Support. Provided desk-side and remote technical support to United Way and managed site staff; diagnosed and troubleshoot issues. Responsibilities include resetting passwords, unlocking user accounts, resolving network connectivity issues, installing peripheral devices, and setting up laptops and other mobile devices. Troubleshoot problem areas in a timely and accurate fashion; escalate issues to Manage IT Support (MITS) vendor as needed. Conduct the new hire technology overview training and basic application training as needed. Managed internal help desk ticket system and co-managed ticket system. Provide excellent customer service by following up with staff to ensure tickets are handled promptly.

  1. Inventory Management. Manage equipment inventory for UW, CFE, EHS, and MU including desktops, mobile devices, printers/copiers. Assist with upgrade projects and schedule changes to minimize disruptions. Organize equipment maintenance and warranty information. Work directly with vendors to troubleshoot and fix hardware and peripheral devices.
  2. Audio Visual Technician. Managed and supported the audio-visual equipment in Ansin and CFE conference rooms. Coordinate equipment maintenance with vendors and the Campus Operations Manager. Train staff on how to use the equipment for all conference rooms on campus. Create user guides to assist presenters with system setup. Assist internal and external presenters with equipment setup as needed.
  3. Telecommunications Manager. Responsible for managing user access to our telecommunications system. This includes moves, adds, and changes to user accounts, setting up and managing the auto attendant, call queues, phone sets, and video conferencing protocols. Purchase, configure, and install new equipment. Provide user training and create documentation.
  • Cybersecurity. Assist with creating and scheduling the simulated cybersecurity phishing emails sent to staff. Review the user list for completion, follow up with staff as needed, and provide a quarterly analysis to management.

UWM is an equal opportunity employer and a drug-free workplace, please visit our Career site homepage to view our EEO statement and Drug-Free policy.

Requirements:

Education Requirements: High School diploma or equivalent experience.

Experience Requirements: Prefer at least one year experience in IT.

Technology Requirement: Experience working with various operating systems like Windows 10 and Apple iOS. Intermediate-level Microsoft Office 2019 and Office 365 applications.

Other Essential Knowledge/Skills: Excellent communication and customer service skills required.

Career growth: We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Apply with confidence Research indicates that individuals, especially people of color and women, may hesitate if they don't meet every requirement. At United Way Miami, we embrace diversity and inclusion. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.



PI

PDN-9cd0ec5e-f4ac-4098-a4c5-e9599faff5a6

  • Miami, Florida, United States Sarnova Full time

    Position Title: Service Desk Technician - Fully Remote - Digitech Req ID: 4659 Location: Miami, Florida Remote: Remote Job Description OverviewThe Service Desk Technician (SDT) is tasked with assessing, resolving, and escalating incoming support requests from multiple sources, including phone, email, and submitted tickets. The SDT additionally creates,...


  • Miami, Florida, United States ChenMed Full time

    We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join...


  • Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.*REMOTE*The University of Miami Health System, "UHealth", IT...

  • Front Desk Supervisor

    3 months ago


    Miami, Florida, United States Cambria Hotel Miami Airport - Blue Lagoon Full time

    Job SummaryProvides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel...


  • Miami Beach, Florida, United States The Gates South Beach Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at The Gates Hotel South Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and...


  • Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Information Technology has an exciting...


  • Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Information Technology has an exciting...


  • Miami, Florida, United States Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...


  • Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityLife Insurance & AD&D at No Cost (2X Annual Salary)Employee Assistance ProgramRetirement Plan with Up to 6%...


  • Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityNo-Cost Life Insurance & AD&D 2X Annual SalaryEmployee Assistance ProgramRetirement Plan with UP TO 6% Employer...


  • Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Medical Student Education The Central Business...

  • Front Desk Agent

    3 months ago


    Miami, Florida, United States Lennox Hotel Miami Beach Full time

    Job SummaryGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.Essential Job FunctionsThis description is a summary of primary responsibilities and qualifications. The job description is not...


  • Miami, Florida, United States Core Group Resources Full time

    Core Group Resources is America's leading recruitment company.Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Infrastructure Technician II Job Summary:This position...


  • Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityNo-Cost Life Insurance & AD&D at 2X Annual SalaryEmployee Assistance ProgramRetirement Plan with UP TO 6%...


  • Miami, Florida, United States Greenstar Landscaping & Irrigation Co. Full time

    Greenstar Landscaping & Irrigation Co. is seeking motivated individuals for an Irrigation Technician Trainee position. This full-time role offers a rewarding career path in the landscaping and irrigation industry. We provide comprehensive training and development opportunities to help you build a successful future.Responsibilities:Assist experienced...


  • Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The GI Support Technician (U) performs duties related to the...

  • Embryology Technician

    4 weeks ago


    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami/UHealth Department of Dermatology has an...


  • Miami, Florida, United States HCA Florida Kendall Hospital Full time

    Position OverviewThis role may qualify for a Sign-On Bonus.IntroductionAt HCA Florida Kendall Hospital, our team is dedicated to making a positive impact in our communities. As a Cardiac Catheterization Laboratory Technician, you will join an organization committed to giving back.BenefitsHCA Florida Kendall Hospital provides a comprehensive rewards package...


  • Miami, Florida, United States Surface Experts of Coastal Southeast Florida Full time

    Job OverviewBenefits:Performance-based bonusesAttractive salary packagePaid time offOpportunities for training and developmentAre you skilled with your hands and enjoy a diverse work environment? A position as a Surface Restoration Specialist may be the perfect fit for you. Utilize your creativity to tackle repairs that typically take less than an hour.About...

  • Director, Technology

    4 weeks ago


    Miami, Florida, United States Restaurant Brands Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...