Go-To-Market Sales Operations Analyst

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"

To learn more about us, visit and follow us on our social channels for the latest information - LinkedIn and Twitter.

Title - Go-To-Market Sales Operations Analyst

WHAT YOU'LL DO:

The Sales Operations Senior Analyst will report to the Director of Sales Operations supporting the regional Sales VPs. You will be responsible for analyzing sales data, managing the sales pipeline, and maintaining CRM systems to ensure data integrity and accuracy. You will develop sales KPIs and comprehensive sales performance dashboards and reports. Your role includes facilitating cross-functional collaboration, providing sales enablement tools and training, and supporting strategic planning initiatives. Your insights and recommendations will be critical in driving sales efficiency, performance, and alignment across the regions.

• Sales Performance Analysis
  • Develop and track key performance indicators (KPIs) for the sales team.
  • Provide insights and recommendations based on KPI analysis
  • Analyze sales data to identify trends, patterns, and areas for improvement.
  • Provide detailed reports on sales performance, pipeline metrics, and forecasting accuracy.
  • Track progress against quotas and provide insights on performance.
• Pipeline Management
  • Develop and maintain sales forecasts to support strategic planning.
  • Monitor and manage the sales pipeline to ensure accurate forecasting
  • Analyze forecast accuracy and implement improvements as needed
• Sales Reporting and Dashboards
  • Create and maintain sales performance dashboards for the Sales VPs.
  • Generate regular and ad-hoc reports to support decision-making.
  • Support Sales VPs in developing their Quarterly Business Reviews (QBRs) with relevant data and reporting.
• Sales Process Optimization
  • Work with Sales Enablement to Identify opportunities to streamline and improve sales processes.
  • In conjunction with Sales Enablement, Implement best practices and standard operating procedures across regions.
• Cross-Functional Collaboration
  • Work closely with larger Sales Operations organization, Commercial Operations and Sales Enablement to ensure alignment and communication across the team.
  • Work closely with marketing, finance, and product teams to support sales initiatives.
  • Facilitate communication and alignment between regional sales teams and other departments.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
  • Mission: To empower insurers to reimagine the future of insurance
  • Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
  • Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies:

• Core Employee:
  • Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
  • Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives
  • Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions
  • Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself
  • Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued
  • Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others
  • Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

WHAT YOU'VE DONE:

REQUIRED:

• High School Diploma or GED equivalent.
• 3+ years of B2B SaaS sales experience.
• Salesforce experience required.

PREFERRED:

• Associate's degree or higher
• 4+ years of in B2B SaaS sales operations.
• Experience with PowerBI or equivalent BI tool.
• Has an understanding of the quote-to-cash process.

Knowledge, Skills, Abilities & Behaviors:

• Proficient in Excel and has the aptitude to quickly learn new systems and/or applications.
• Strong oral, written, and interpersonal communication skills.
• Advanced analytical and problem-solving skills. You've got strong quantitative skills and are comfortable analyzing data sets, spotting trends and synthesizing relevant observations
• You like thinking outside the box to come up with innovative points of view
• Ability to multi-task and balance both strategic and operational duties with integrity.
• Travel - 10%

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit:

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Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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