F&I Customer Support Associate or Consultant

1 month ago

Overland Park, Kansas, United States Zurich Insurance Company Ltd. Full time

Zurich is currently looking to hire a F&I Customer Support Associate or F&I Customer Support Consultant to join the F&I Customer Services Team.

The Customer Support Associate will be responsible under direct supervision to process non-routine telephone and electronic inquiries from the organization's agents/brokers, insured, regulators, customers, claimants, and prospective customers, to ensure delivery of excellent customer service; while, the Customer Support Consultant will be responsible for processing a high volume of telephone and electronic inquiries from the organization's agents/brokers, insureds, customers, claimants, and prospective customers that may require extensive research to ensure delivery of excellent customer service.

Must be willing to work the following schedule: Monday - Friday from 10:30am -7:00pm CST with an occasional Saturday. Overtime as required.

This position is a hybrid model that supports a blend of in office and remote work from the following office location: Overland Park, KS.

In this role, a Customer Support employee will be responsible for:

  • Research and respond to telephone and electronic inquiries from customers.
  • Enter inquiry data into tracking system.
  • Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four agents in customer's vicinity).
  • Locate claims office staff for insureds and other parties calling to report claims.
  • Identify appropriate business or marketing reps for agents seeking appointments.
  • Research and respond to telephone and electronic inquiries from customers.
  • Investigate and route complaints from national/local insurance regulators and consumer to appropriate office for resolution.
  • Locate claims office staff for insureds and other parties calling to report claims.
  • Identify appropriate business or marketing reps for agents seeking appointments.
  • Enter inquiry data into tracking system.

The role will be filled at the Customer Support Associate or Customer Support Consultant level. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.

Customer Support Associate

Basic Qualifications:

  • High School Diploma and No prior experience required in the Customer Service area

AND

  • Experience with Microsoft Office
  • Team Collaboration experience

OR

Customer Support Consultant

Basic Qualifications:

  • Bachelor's Degree and No prior experience required in the Customer Service area
  • OR
  • High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area
  • AND
  • Experience with Microsoft Office

Preferred Qualifications:

  • Ability to multi-task using multiple applications
  • Ability to handle various systems with multiple monitors
  • Proficient with Microsoft Office
  • Team Collaboration experience
  • Excellent communication skills
  • Detail oriented
  • Minimum of 6 months of call center experience

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Overland Park

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID

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