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Customer Service Representative

2 months ago

Overland Park, Kansas, United States ESS Full time

About ESS

ESS is a leading provider of catering and cleaning services to the military and Ministry of Defence. We take pride in delivering exceptional customer service and creating a supportive work environment.

Job Summary

We are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the face of our business, delivering exceptional customer service to our customers. You will work across all our service areas, including food delivery, cafes, bars, convenience shops, and accommodation.

Key Responsibilities

  • Serving Customers
    • Serve customers in our restaurants, cafes, and convenience shops
    • Provide excellent customer service and ensure customer satisfaction
  • Food Preparation and Cleaning
    • Prepare and serve food and beverages
    • Clean and maintain customer areas
  • Stock Management
    • Stock food and beverage areas
    • Ensure adequate stock levels
  • Flexibility and Teamwork
    • Work flexible hours, including evenings and weekends
    • Collaborate with colleagues to achieve team goals

Requirements

  • Communication Skills
    • Excellent communication and interpersonal skills
  • Self-Motivation and Flexibility
    • Self-motivated and able to work unsupervised
    • Flexible and able to adapt to changing situations
  • Customer Focus
    • Committed to delivering exceptional customer service
  • Manual Cleaning Duties
    • Able to undertake manual cleaning duties

About Us

ESS is part of Compass Group UK&I, a leading provider of food and support services. We are committed to creating a culture where our colleagues feel valued, respected, and empowered to reach their full potential. We believe in diversity and inclusion and strive to create a workplace where everyone can thrive.