Client Support Associate

2 weeks ago


Overland Park, Kansas, United States Steadily Full time
Position Overview

Steadily is a pioneering company in the insurance technology sector, focusing on rental property insurance tailored for landlords. As a growing organization, we are committed to providing swift and cost-effective insurance solutions while ensuring prompt and fair claims processing.

Our mission is to create exceptional, end-to-end experiences for our clients, including both insured individuals and independent agencies, fostering brand loyalty and retention. As part of our Client Experience team, you will play a vital role in achieving this goal.

Key Responsibilities:

  • Manage a high volume of incoming calls and email inquiries from insured clients, lenders, and carriers to fulfill servicing requests for active policies.
  • Address post-bind servicing requests that necessitate a license, such as premium adjustments, policy rewrites for effective date changes, and discussions regarding underwriting actions with insured clients.
  • Facilitate servicing requests across various insurance carrier systems and maintain accurate records in our agency and document management system.
  • Perform administrative and clerical tasks related to policy servicing as required.

Qualifications:

  • Customer Service Expertise: Proven experience in a customer-facing role with outstanding verbal and written communication abilities.
  • Technical Proficiency: Strong aptitude for learning new systems and tools with ease.
  • Motivated: Eager to join an early-stage tech company to accelerate personal and professional growth, demonstrating a willingness to work hard and achieve excellence.
  • Problem Solver: Ability to independently navigate challenges and find solutions without needing explicit guidance.
  • Self-Motivated: Capable of thriving under pressure and managing a substantial workload with minimal supervision.

Licensing Information:

  • A Property & Casualty (P&C) insurance license is not a prerequisite for applying. However, we are willing to assist you in obtaining your license within the first year of employment if you wish to advance within the company.

Compensation and Benefits:

  • Hourly Rate: $31.25 (equivalent to $65,000 annually)
  • Equity opportunities within the company
  • 401K retirement plan
  • Three weeks of paid time off plus six company holidays
  • Comprehensive health, vision, and dental insurance

Work Environment:

  • Position based in the Kansas City metro area with a hybrid work schedule, including in-office days and remote work options.
  • Our Client Support team operates Monday through Friday, with flexible scheduling available within standard business hours.

Learn More About Steadily:

Visit our Press Room for the latest news, check out TrustPilot for client feedback, and explore Comparably for employee insights.


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