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Customer Service Associate

2 months ago

Overland Park, Kansas, United States Express Employment Professionals Full time
Job Overview

Position Summary: Engage in outbound communication to arrange complimentary roofing assessments and evaluations.

Work Environment: Remote or flexible locations available.

Compensation: $14.00-$16.00 per hour based on qualifications.

Working Hours: 10:30 AM - 7:30 PM, Monday through Friday.

Key Responsibilities:

  • Articulate services to clients utilizing established scripts.
  • Address inquiries promptly and provide accurate information with professionalism.
  • Maintain detailed records meticulously.
  • Conduct follow-ups to guarantee client satisfaction.
  • Perform additional tasks as assigned.

Essential Skills:

  • Excellent verbal and written communication abilities.
  • Strong attention to detail.
  • Effective problem-solving skills.

Qualifications:

  • High school diploma or equivalent; proficiency in Microsoft Excel, Word, Outlook, and internet navigation.
  • Experience in customer service or call center roles is preferred.
  • Demonstrates professionalism and respect in all interactions.
  • Exhibits a customer-centric approach.
  • Capable of collecting and entering basic contact information.
  • Regular and reliable attendance is crucial for this role.

Physical Requirements:

This role requires the ability to stand, walk, bend, crouch, and utilize hands for various tasks. Adequate vision for close and distant sight is necessary, along with the ability to communicate effectively.

This job description does not imply that these are the only responsibilities to be performed by the employee in this position. To succeed in this role, the employee must possess the necessary knowledge, skills, and abilities to perform each duty proficiently, with or without reasonable accommodation for a disability. Additionally, employees must adhere to safety and attendance policies. This description does not constitute an employment contract or guarantee of continued employment.