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Automotive Service Consultant
2 months ago
Karl Malone Ford Park City is seeking a dedicated Automotive Service Consultant. In this role, you will play a crucial part in providing an exceptional customer experience that leaves a lasting impression. Your responsibilities will begin with warmly welcoming each customer and guiding them through the entire process of servicing or maintaining their vehicle.
What We Provide
At Karl Malone Ford Park City, every individual is valued, both customers and employees alike. You will thrive in a family-oriented atmosphere that transcends competitive compensation. Here, your input is significant, and we actively seek to incorporate new ideas and diverse perspectives. With us, you can cultivate a rewarding career with comprehensive training and ample opportunities for growth within a rapidly expanding organization.
Some of the benefits we offer include:
- Medical, Dental, and Vision Coverage
- Company-Sponsored Counseling Services
- Paid Time Off
- Comprehensive Training Programs
- 401K Retirement Savings Plan
- Basic Life Insurance
- Opportunities for internal promotions
- An inclusive, family-oriented environment for both customers and staff
- Weekends off
Key Responsibilities
- Welcome customers promptly and courteously.
- Gather customer and vehicle details.
- Collect a thorough description of the customer's concerns and needs, providing a detailed report for the service technicians.
- Keep customers informed about necessary repairs, costs, and estimated timelines.
- Deliver outstanding customer service to all clients.
- Complete assigned tasks efficiently while maintaining accurate records.
- Track the progress of each vehicle throughout the day and provide regular updates to customers.
- Clarify all completed work and associated charges to customers.
Qualifications
- Previous experience in retail sales or customer service is preferred.
- Friendly and outgoing demeanor, especially when addressing customer concerns.
- Familiarity with automotive design and mechanical technology.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent customer service and sales abilities.
- Strong interpersonal and communication skills, both in-person and over the phone.
- Ability to listen attentively and focus on customer needs to enhance dealership and personal sales.
- Willingness to undergo a pre-employment background check and drug screening.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At Karl Malone Ford Park City, we are committed to providing a unique dealership experience that stands out in the automotive industry. We look forward to serving our customers with the utmost dedication and professionalism.
