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Client Service Quality Specialist

3 months ago

Phoenix, Arizona, United States Motion Recruitment Full time
Come join our team. Our client is looking for a Client Service Quality Specialist for a 5-month contract in Phoenix, AZ, 85040.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 5 Months

What You Will Be Doing

Daily Responsibilities
  • Gains familiarity with Client Service Quality concepts, practices and methodologies.
  • With guidance, learns to perform specific duties, including:
  • Live call monitoring and recording
  • Reviewing and contributing to the team's process for call and case management
  • Reviewing logged cases within a selected case tracking pool
  • Reporting on the team's and individuals' progress against selected metrics and performance measures
  • Providing timely feedback to team members based on daily reviews.
  • Learns and applies company Client Service Quality's processes and procedures. Specifically, our Central Dispatch business.
  • Assists with special projects as assigned. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.