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Client Service Representative

2 months ago

Phoenix, Arizona, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Client Service Specialist to join our team at First Citizens Bank. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our commercial clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support: Provide timely and accurate support to commercial clients, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Account Management: Manage client accounts, ensuring accurate and up-to-date information is maintained, and providing recommendations for new products and services to meet their needs.
  • Collaboration: Work closely with internal teams, including sales, operations, and risk management, to ensure seamless delivery of services to clients.
  • Problem-Solving: Analyze and resolve complex client issues, using sound judgment and problem-solving skills to find effective solutions.
Requirements
  • Education: Bachelor's Degree in Business Administration, Finance, or related field, or equivalent experience.
  • Experience: 1-2 years of experience in banking, financial services, or customer service.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
About First Citizens Bank

First Citizens Bank is a leading financial institution with a rich history and commitment to excellence. We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development.