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Systems Administrator

4 months ago

Seattle, Washington, United States Executech Full time

A Systems Administrator is responsible for managing and maintaining the IT infrastructure and systems of multiple clients. Your primary role is to ensure the smooth operation, security, and efficiency of the clients' network and computing environment. You play a crucial role in managing and maintaining the IT infrastructure for each of your clients, ensuring their systems are secure, optimized, and running smoothly.

*A company car is provided with a valid driver's license. Our office is located in Seattle-(Ballard)*

Responsibilities:

Responsibilities include but are not limited to:

  1. Travel to various client locations to perform onsite work on computer and network hardware and/or software.
  2. Troubleshoot network issues.
  3. Provide helpdesk support to clients.
  4. Work proactively to improve clients' technology.
  5. Deploying and setting up servers, networks, firewalls, switches, wireless networks, etc.
  6. Communicate with client contact to make necessary decisions and ensure satisfaction.
  7. Install/replace/repair hardware and software as necessary.
  8. Back up all client data in effort to ensure no data is lost and have the ability to get back to where the client started, never create a worse than when arrived situation.
  9. Make suggestions to client PSE (Professional Service Engineer) regarding upgrades or changes which could enhance the clients' network/system and/or further allow for an enhanced overall client experience.
  10. Develop policies and procedures governing how to troubleshoot specialty issues, including identification, documentation, distribution, and resolution.
  11. Assess new products or services and suggest enhancements to management.
  12. Formulate and follow projects for clients.
  13. Rely on extensive knowledge and professional discretion to achieve goals.
  14. Assist service desk as needed to effectively resolve other outstanding tickets.
  15. Field telephone calls, email communication, and support tickets regarding computer hardware and software.
  16. Reinforce image and professionalism of the Executech team.
  17. Effectively communicate with internal and external contacts at all levels.
  18. Promptly enter time into timesheets, tickets, and all other required documents.
  19. Perform other duties as assigned or otherwise identified.

Knowledge, Skills, and Qualifications:

  • Preferred certifications include CompTIA Network+, MCSA, CCNA, but are not required
  • 5 - 7 years of experience in a technical support, help desk, network support position
  • Knowledge of office equipment (copiers, fax, printers, etc.)
  • Excellent organizational, written, and verbal communication skills a must
  • Proficient with network troubleshooting and topologies
  • Professional, pleasant, and patient in demeanor
  • Valid Driver's License
  • Exceptional customer service orientation
  • Must have demonstrated maturity in judgment and ability to provide guidance to others
  • Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail
  • Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision
  • Ability to shift focus and priorities throughout the day
  • Regular attendance and timeliness
  • Ability to effectively handle stress and pressure consistent with the job duties and industry

Typical Working Environment:

Work in a temperature-controlled office environment

Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue

Equipment/Tools used:

Computer

Multi-function printer/scanner

Hand Tools

Desk Phone/cell phone

Battery Powered Tools

Hand Truck

Physical Demands:

Constantly talk, hear, sit, use keyboard/ten key, fine dexterity with hands and repetitive hand motion.

Frequently lift and carry up to 20 lbs., push/pull up to 20lbs, reach outward, walk-normal surfaces, grasp, and hold.

Occasionally lift and carry between to 21-50lbs., push/pull between 21-50lbs, reach overhead, kneel, climb, and stand.

Rarely lift and carry 51+ lbs., push/pull 51+ lbs., squat, crawl, walk-slippery surfaces, walk-uneven surfaces, and bend.

Hours of Work:

This is a full time position.

Typical workdays are Monday - Friday, from 8am to 5pm

Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays.

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations.