Learning Systems Administrator

2 months ago

Seattle, Washington, United States PitchBook Full time
About the Role

PitchBook is a values-driven company that fosters a culture of collaboration and innovation. As a member of the People team, you will play a critical role in delivering exceptional employee experiences and driving business success.

Job Summary

The Learning Systems Administrator will lead the planning and execution of high-quality, accessible learning and development solutions for PitchBook employees globally. This role will serve as the administrator for our Learning Management System and as a site owner for the Learning & Development Center on our employee-facing intranet.

Key Responsibilities
  • Own and lead the administration of the Cornerstone Learning Management System
  • Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with instructional designers and program managers to maintain the LMS content quality, access to learning, and high-quality user experience
  • Develop, build, and maintain all elements related to LMS functionality, including but not limited to content integrations and creation, curricula, LMS structure, program/course assignments, and reporting
  • Provide end-user troubleshooting and issue resolution and monitor reoccurring issues, system/data or process gaps, and proactively identify improvements and enhancements
  • Develop standardized LMS operational processes, procedures, guidelines, and documentation related to LMS use and maintenance
  • Train and enable teammates to self-serve as appropriate to build, sustain, and support learning courses, learning paths, and curricula within the LMS, including creating job aids and conducting 1:1 and team training
  • Develop consistent LMS reporting templates and respond to ad-hoc requests for training records and compliance metrics
  • Stay current on LMS and learning technology industry trends, vendors, and best practices, ensuring that PitchBook Learning leverages emerging technologies to deliver best-in-class employee development
  • Assist with other HR or content services platforms beyond the LMS as a subject matter expert for learning technology
  • Set performance goals and project deadlines that align with PBLearning's larger plans
  • Delegate appropriate LMS-related tasks/workflow to the HR Operations Specialist as needed, track progress, and provide constructive feedback throughout the execution
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested
Requirements
  • Bachelor's degree required
  • 5+ years previous experience in administering learning and content management systems (Cornerstone strongly preferred)
  • Knowledge and experience with online learning protocols (SCORM, AICC, Tin Can/xAPI)
  • Experience implementing technology to support Learning & Development programs
  • Proficiency with the Microsoft Office suite including in-depth knowledge of Forms, SharePoint, Outlook, Word, and Excel with the ability to pick up new systems and software easily
  • Able to build effective relationships with immediate team and cross-functional partners for problem-solving of technical/process challenges
  • Strong verbal and written communication skills
  • Strong consultative skills and a self-starter with a proactive approach to resolving problems and issues
  • Able to juggle multiple priorities and complete work with a high level of quality and attention to detail
  • Bring a customer service mentality to the work
  • Work well independently and as part of teams
  • Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material
  • Duties require periodically working outside normal working hours (evenings or early mornings)
Benefits + Compensation at PitchBook

PitchBook offers a comprehensive benefits package, including comprehensive health benefits, additional medical wellness incentives, STD, LTD, AD&D, and life insurance. We also offer a paid sabbatical program after four years, paid family and paternity leave, annual educational stipend, ability to apply for tuition reimbursement, CFA exam stipend, robust training programs on industry and soft skills, employee assistance program, generous allotment of vacation days, sick days, and volunteer days.

We also offer a matching gifts program, employee resource groups, subsidized emergency childcare, Dependent Care FSA, company-wide events, employee referral bonus program, and quarterly team building events.

PitchBook is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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