Senior System Administrator

4 days ago

Seattle, Washington, United States GAMA-1 Technologies Full time
Job Summary

We are seeking a highly skilled and experienced Senior System Administrator to join our team at GAMA-1 Technologies. As a key member of our IT department, you will be responsible for managing and overseeing our customer's IT systems and infrastructure.

Key Responsibilities
  • Desktop, Laptop, and Server Support:
    • Provide comprehensive Tier 2 and 3 operational IT support to all users.
    • Assist with desktop and laptop computer administration and life-cycle management.
    • Install, configure, and maintain microcomputer and LAN equipment.
    • Manage and optimize desktop systems, including installation of adapters, devices, peripherals, scanners, sound, video, printers, and other peripherals.
    • Perform scheduled preventative maintenance on workstations, printers, and other peripherals to ensure maximum operability and uptime.
    • Diagnose and correct problems with desktop and laptop computers, performing hardware diagnostics and necessary repairs.
  • Account Management:
    • Provide account provisioning for onboarding personnel, maintain user accounts, and disable or remove accounts for departing personnel.
    • Provision and maintain LDAP accounts, including email lists in coordination with CNSD computer specialists and government directives.
  • Systems Security and Procedures:
    • Follow government guidelines to ensure systems security and develop procedures for the use and maintenance of desktop and laptop computers, servers, peripherals, and software.
    • Troubleshoot and resolve CAC authentication and network access issues.
  • Software and Backup Support:
    • Provide support for the installation, configuration, and maintenance of approved software packages.
    • Assist with software problem resolution, interfacing with software vendors as needed.
    • Support a backup system, ensuring all systems are backed up according to the latest policies, and assist users with file recovery.
    • Current backup software includes Symantec Backup Exec.
  • Operational Support and Maintenance:
    • Assist with the development of implementation plans for new solutions.
    • Process retired systems for PMEL Excess, including erasing or removing disk drives and optical media, and securing a pool of devices designated for excess.
    • Maintain a Standard Operational Procedures catalog, including installation and configuration procedures, passwords, backup procedures, and contact information.
  • User Support:
    • Field user questions and provide software assistance.
    • Maintain pools of laptops for short-term loan and manage a disk image network repository for foreign travel systems.
    • Support approximately 175 Windows users (PC & Mac) and 20 Linux users, primarily located at the Western Region Campus (WRC) in Seattle, WA, with some at the Newport, Oregon site and teleworking locations.
  • Documentation and Inventory Management:
    • Maintain a repository for software program masters, operational firmware, documentation, and developmental system software.
  • Training:
    • Mentor and provide guidance to junior IT staff.
    • Assist in training end-users on new systems and software.
    Qualifications
    • Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
    • Experience: 5+ years of experience in system administration, including experience with both Windows and Linux environments.
    • Proficiency: Proficiency in managing and troubleshooting server hardware, operating systems, and network configurations. Strong understanding of security practices and backup solutions.
    • Certifications: Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) are preferred.
    • Soft Skills: Excellent problem-solving skills, attention to detail, and the ability to work independently or as part of a team.
    Required Skills
    • Strong hardware and software troubleshooting skills.
    • Experience with Symantec Backup Exec or similar backup software.
    • Knowledge of government IT security guidelines and procedures.
    • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
    • Experience in lifecycle management and operational support of IT systems.
    • The ability to obtain a security clearance.

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