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Senior Omnichannel Project Manager

2 months ago

New York, New York, United States Indegene Full time

About Indegene

Indegene is a technology-led healthcare solutions provider driven by a purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble.

Job Summary

We are seeking a seasoned Senior Omnichannel Project Manager to join our Omnichannel Customer Experience team. As a key member of our team, you will be responsible for the day-to-day project management and key work streams to achieve strategic objectives.

Key Responsibilities

  • Develop and maintain project plans and timelines, proactively updating stakeholders on project status and helping to identify and resolve issues as they arise.
  • Coordinate the work of Business Solutions, Design, and offshore Development teams to manage digital delivery between Indegene, agency partners, 3rd party providers, and client IT teams.
  • Work closely with clients to review scope, approach, audience, timing, and deliverables of each marketing project, providing daily project status updates throughout the process.
  • Develop support documentation, including risk logs and requirement specifications.
  • Act as the authority on current project status and next steps at any given time.
  • Participate and lead internal project team and client discussions and status meetings.
  • Provide proactive guidance and scenario planning based on established project management standards, targeted launch dates, and delivery process.
  • Lead and collaborate with business analysts, designers, developers, and other stakeholders.
  • Identify any risks that could potentially impact timelines and determine viable solutions.
  • Build and maintain stakeholder relationships and identify opportunities to improve the level of service quality.

Requirements

  • Ability to adapt to onshore and offshore models and working teams within client and agency partners.
  • Experience with project management and Agile framework.
  • Exceptional track record of building relationships with client stakeholders.
  • Ability to manage and excel in process and deadline-driven environments.
  • Successful prioritization of multiple activities, including last-minute demands.
  • Ability to translate between technical and non-technical requests and teams.
  • Practical problem-solving and strategic thinking skills.
  • Ability to work effectively with a global, virtual team.
  • Organized, high energy, and positive attitude.
  • Excellent communication skills with the ability to manage client stakeholders, agency partners, and internal delivery teams effectively and professionally.
  • Hands-on experience with project management and collaboration software, such as MS Project, JIRA, TEAMS, Sharepoint, Box.
  • Excellent organization and time management skills.
  • Bachelor's degree in business or related field or an MBA is preferred.
  • Minimum of 7+ years of experience in project management and/or digital operations.