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Doorperson / Front Door Coordinator

4 months ago


Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

You only get one chance to make a first impression

From a very warm welcome to a fond and memorable farewell, as a Doorperson, you will take care of our guests, ensuring a lasting impression for them during their stay with us

Doorperson/Front Door Coordinator

What's in it for you:

  • Unlimited career development opportunities, both nationally and internationally. The sky is your limit
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • Welcome all guests into our luxury environment while completing the Sofitel luxury standards to ensure both warm welcome and fond farewell are memorable to all our guests.
  • Handling all Guest Service inquiries including In-house guest requests.
  • Assisting with luggage or any special requests for our arriving and departing guests while providing exceptional service.
  • Assisting with information on our ALL Accor frequent guest program and directing the guests to enroll with the Guest Service agents.
  • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
  • Delivering luxury service that is efficient, empowered and cordial.
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Qualifications

Your experience and skills include:

  • Previous Hotel experience in a luxury environment or comparable hotel.
  • Must have experience working with guests and customers and be a Service focused personality.
  • Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
  • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
  • Must be flexible with days and hours.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Source: Hospitality Online