Doorperson/Front Door Coordinator

4 weeks ago


Philadelphia, Pennsylvania, United States SOFITEL Full time
Job Title: Doorperson/Front Door Coordinator

Job Summary:

We are seeking a highly skilled and experienced Doorperson/Front Door Coordinator to join our team at Sofitel Philadelphia. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a warm and memorable welcome for our guests, and setting the tone for their stay with us.

Key Responsibilities:

  • Welcome guests into our luxury environment, ensuring a warm and memorable welcome.
  • Handle all guest service inquiries, including in-house guest requests, with a focus on delivering exceptional service.
  • Assist with luggage or special requests for arriving and departing guests, providing a seamless and efficient experience.
  • Provide information on our ALL Accor frequent guest program and direct guests to enroll with our Guest Service agents.
  • Handle all guest inquiries and requests, delivering hand-tailored experiences to ensure a memorable stay.
  • Promote hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Requirements:

  • Previous hotel experience in a luxury environment or comparable hotel.
  • Must have experience working with guests and customers, with a service-focused personality.
  • Detail-oriented, organized, and willing to go above and beyond to deliver luxury service.
  • Minimum 1-year experience in a similar position in a luxury setting or hotel school degree.
  • Must be flexible with days and hours.

What We Offer:

  • Unlimited career development opportunities, both nationally and internationally.
  • Make your mark by being part of a high-performing team that supports and inspires you to reach your highest potential.
  • Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



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