Senior Manager Process Improvement

1 month ago

Riverwoods, Illinois, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Responsible for managing business processes. Responsible for maximizing process efficiency and reducing losses which directly impact Discover's bottom-line. This position requires the candidate to use critical thinking as well as design, develop, and maintain critical processes necessary for the continued success of Card Operations and the company. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.
Major Responsibilities

  • Develops and presents relevant information and provide insights to Sr. Management.
  • Manages vendor relationships as applicable to processes including; tracks and controls performance, manages invoicing and perform annual performance reviews.
  • Manages process engineering and optimization of existing and new processes.
  • Manages a team to create a highly effective and collaborative team to deliver optimal results.

Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelors Degree in Business Administration and Management, Engineering, Statistics or related field.
  • 2+ years of experience in People Management,
  • 2+ years of experience in Project Management with exposure to large scale projects.
  • 8+ years designing and engineering process; experience with large change management efforts or related.
  • In lieu of education 12+ years of experience in Designing and engineering process; experience with large change management efforts or related.

Preferred Qualifications
If we had our say, we'd also look for:

  • Masters Degree in Business Administration and Management, Engineering, Statistics or related field.
  • PMP Certification.
  • Recovery Business including charge off processing, agency and attorney vendor placements, probate, bankruptcy.
  • In-depth knowledge of compliance management, process management requirements, agile way of working, and change management.
  • Experience working with Blueworks live.
  • 5 years of collections and recovery experience including: vendor audit, process mapping, procedure creation, systems knowledge (Casper, Eagle Eye, Debt Manager, ETLs).
  • Team mentorship skills and experience.

#Remote
Application Deadline:
The application window for this position is anticipated to close on Jul We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $103,000.00 to $174, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

  • Senior Manager of Process Optimization and Risk Management

    3 days ago

    Riverwoods, Illinois, United States Discover Full time

    Job SummaryDiscover is seeking a highly skilled Senior Manager of Process Optimization and Risk Management to lead our analytics and reporting team. As a key member of our leadership team, you will be responsible for developing, maintaining, and communicating reporting tools that identify, measure, and monitor risk and performance indicators.Key...

  • Senior Principal, Process Management

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Risk Management Consultant

    2 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Join Discover as a Senior Risk Management ConsultantAt Discover, we are committed to creating a brighter future for our customers and employees alike. Our culture thrives on collaboration, driven by our core principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We believe in your potential and are dedicated to fostering your growth...

  • Senior Manager Product Owner

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Manager Compliance Programs

    2 months ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Manager Pricing Strategy

    1 week ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled Senior Manager Pricing Strategy to join our team at Discover Financial Services. As a key member of our Global Pricing Organization, you will be responsible for developing and implementing pricing strategies that drive revenue growth and profitability for our Payment Services business.Key ResponsibilitiesPricing...

  • Senior Pricing Strategy Manager

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Join Our Team at Discover Financial Services At Discover, we are committed to fostering your growth and making a significant impact within one of the leading digital banking and payments organizations. Your Role: As a Senior Pricing Strategy Manager, you will serve as a key expert in pricing strategies, market dynamics, consumer behavior analysis,...

  • Senior Manager Software Engineering

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Manager Operations Strategy

    2 months ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Chief Operations Executive for Senior Living

    2 weeks ago

    Riverwoods, Illinois, United States SAK Healthcare Full time

    Job OverviewSAK Healthcare is recognized for delivering transformative solutions in the healthcare sector, particularly for assisted living, skilled nursing, and long-term care facilities. Our clientele includes lenders, healthcare providers, private equity firms, banks, and legal professionals. We offer both consulting expertise and third-party management...

  • Senior Project Manager

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Envision a rewarding career.At Discover Financial Services, we are committed to meaningful work from the outset. Our inclusive culture is founded on three essential principles: We Strive for Excellence, We Improve Continuously, and We Achieve Together. We genuinely want you to thrive and make a significant impact at one of the premier digital banking and...

  • Senior Project Manager

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Explore a promising career with Discover Financial Services.At Discover, you will engage in impactful work from the outset. Our team-oriented culture is founded on three essential principles: We Strive for Excellence, We Improve Continuously, and We Achieve Together. We genuinely encourage your growth and contributions at one of the foremost digital banking...

  • Principal Enterprise Risk Management

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Audit Associate

    2 weeks ago

    Riverwoods, Illinois, United States Jobot Full time

    Hybrid Tax Senior PositionAbout Us:This CPA firm is committed to addressing the accounting, audit, tax, and business advisory requirements of privately owned enterprises, professional service providers, high net worth individuals, and nonprofit entities. We are recognized as one of the leading CPA firms in the region for associations, foundations, and...

  • Senior Audit Consultant

    2 weeks ago

    Riverwoods, Illinois, United States Jobot Full time

    Hybrid Tax Senior PositionAbout Us:This esteemed CPA firm is committed to addressing the accounting, audit, tax, and business advisory requirements of privately held enterprises, professional service providers, high net worth individuals, and nonprofit entities. We are recognized as one of the leading CPA firms in the region, particularly for our work with...

  • Senior Financial Analyst

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services, Inc. Full time

    Position Overview:As a Senior Financial Analyst at Discover Financial Services, you will engage in impactful work from the outset. Our cooperative environment is founded on three essential principles: We Strive for Excellence, We Continuously Improve, and We Achieve Success Collectively.Key Responsibilities:- Deliver comprehensive financial and business...

  • Senior Principal Project Manager

    1 week ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled Senior Principal Project Manager to lead our brand program and project management efforts. As a key member of our team, you will be responsible for managing projects from inception to implementation, ensuring timely completion, within budget, and meeting business needs.Key ResponsibilitiesProject ManagementManage...

  • Senior Full Stack Java Developer

    1 month ago

    Riverwoods, Illinois, United States Cognizant Full time

    About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the...

  • Senior Java Full Stack Developer

    2 months ago

    Riverwoods, Illinois, United States Cognizant Full time

    Senior Java Full Stack Developer Cognizant's Digital Engineering Our practice is seeking a highly qualified Senior Java Full Stack Developer with experience developing and building impactful, scalable, enterprise applications. Our Developers have a passion for high-quality, reliable, and maintainable code. You will work side by side with product managers,...

  • Senior HR Risk Management Leader

    2 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.At Discover, you'll engage in impactful work from the very start.Our inclusive culture is founded on three essential principles: We Play to Win, We Get Better Every Day & We Succeed Together. We encourage your growth and your ability to make a difference at one of the foremost digital banking and payments organizations. We...