Sales Operations Coordinator

Found in: beBee jobs US - 1 week ago


Des Moines, Iowa, United States Aureon Full time

SUMMARY:

The Sales Operations Coordinator is primarily positioned in the post-sale process as an integral part of the Aureon Customer Experience. In this role, the Sales Operations Coordinator will collaborate with technical operations, sales and leadership to deliver implementation that optimizes the team's performance, meets client expectations and team goals. The Sales Operations Coordinator will provide oversight and management for client implementations and be responsible for ensuring tasks are assigned to team members with the right data to be successful and then successfully executed for the client. The Sales Operations Coordinator will work with cross-functional teams and vendors to gather the information needed and organize it effectively for the team. The Sales Operations Coordinator will work closely with management on process improvements and organization efficiency and acts as the communication liaison between Client and Aureon technical teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify and document project scope, risks, assumptions, priority and appropriate resources.
  • Review and assign projects for implementations, gather missing information needed to implement projects.
  • Assist with general questions from team as well as assisting with capacity and escalation issues.
  • Maintain extensive knowledge of the company products, services, and processes to effectively communicate functionality in systems being implemented.
  • Demonstrate ability to work independently as well as work effectively in a team environment.
  • Assist Management with reporting.
  • Documenting processes for new systems as well as providing input on implementing them.
  • Conducting end-user on-boarding and training as needed.

EDUCATION, TRAINING, AND EXPERIENCE:

Preferred

  • Basic knowledge of Managed IT industry.

REQUIRED SKILLS:

  • Effective analytical and problem-solving skills
  • Ability to organize and simplify technical information and handle multiple client timelines simultaneously.
  • Interpersonal skills to establish and maintain effective relationships with clients, employees, superiors and business contacts in a professional, timely and courteous manner.
  • Excellent written and oral communication skills

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Primarily indoor work in an office environment requiring long periods of sitting
  • Frequent utilization of manual dexterity and visualizing of a computer screen
  • No unusual physical requirements

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