Global Virtualization

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

Responsibilities

About the Role:

The Global Virtualization & Cloud Engineer III, under the general direction of the Manager, will assist in the day-to-day tasks critical to the team's success including the planning, design, implementation, and support of VMWare, Windows Server and/or desktop platforms. This team member is responsible primarily for the assessment, optimization, and automation of virtualization platforms. This individual will become thoroughly familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position. Additionally, the engineers will focus on sustainability and improvement of processes, including any or all of the following duties: documenting managed environments, basic project management tasks, evening and weekend deployments, maintenance of ticketing queues and after hours on call.

• Serve as an infrastructure engineer for the multi-disciplinary project teams they are assigned
• Build, install, configure and maintain VMware products including ESXi servers, HA clusters and vCenter
• Provide advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure
• Research root cause of problems and escalate to engineering and vendor support as necessary
• Develop, automate and implement operational best practices
• Perform Capacity Management functions
• Effectively collaborate with Server / Storage / Network / Data Center / Facilities / Audit / Compliance and PMO teams
• Manage problem and service tickets ensuring timely resolution to meet expected service levels
• Participate in Business Continuation / Disaster Recovery infrastructure planning, building, and testing
• Must have the ability to understand and relate to new products, technology, strategy and be able to follow directions
• Ability to conduct training sessions to share knowledge with peers and other support teams is necessary
• Develop, implement, troubleshoot and resolve software, hardware, configuration and operational problems across the VMware and Wintel platforms
• Develop, implement, and maintain automated processes using VMWare vRealize Orchestrator and VMWare vRealize Automation technologies
• Develop, implement, and maintain public cloud infrastructure presence (Azure VMware Solution, VMware Cloud on AWS)
• Effectively communicates current status of all projects, problems, and issues to the department management team
• Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks
• Ensure that all virtualization platforms are running at optimal capacity
• Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades
• Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed
• Must have high attention to detail, be well organized and be a self-starter
• Must be able to work with limited to moderate direct supervision
• Contributes to the development of RFPs/SOWs and participates in the vendor selection process
• Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues
• Resolves most conflicts between timeline, budget, and scope independently but intuitively
• Identifies and directs changes through appropriate review and approval mechanisms
• Maintain Service Now change and incident queue, closing tickets in a timely manner with appropriate documentation and change management queue Working ticketing system incident and change management queue as needed
• General Windows operating system and applications support
• Periodic platform upgrades as needed, both on the OS and application tier
• Install system patches and application updates as directed
• Respond to compliance assessments and initiate corrective action when appropriate for audit and compliance remediation
• Define and evangelize enterprise policies, standards and position statements for new and existing Virtualization and Automation related technologies
• The candidate must be willing to accommodate weekend, shift or on-call schedules when necessary, and participate in an on-call rotation to provide after-hours support
• Assist the management team with research in order to stay abreast of the latest developments in Virtualization, Automation and physical Wintel technologies, trends, and knowledge, and legislation
• Assist the management team in determining the direction and enhancement of automation processes to meet the needs of the organization
• Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment
• Assist other engineers with performance analysis, process improvement, task automation, and systems capacity planning
• Capacity to work with a high degree of professionalism, communicating effectively and appropriately

Qualifications

What makes you an ideal candidate?

• Advanced knowledge in Infrastructure design and management
• Working knowledge of management processes such as personnel administration, planning and budgeting
• Working knowledge of Intel platforms, iSeries and pSeries servers
• Advanced understanding of IT Service Management (ITSM) best practices and processes
• Understanding of IT Service Management (ITSM) best practices and processes
• Experience with UML Design Tools
• Advanced knowledge of TCP/IP, OSI model and imp subnetting
• High level understanding of technology infrastructure, security concepts and platforms
• Demonstrated success in project management
• Working knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructure
• Advanced knowledge of the OSI model and security that is associated with each layer
• Understanding of routing and switching protocols as they relate to load balancing
• Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS
• Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
• Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
• Advanced knowledge of Windows Server 2008 and 2012 & 2016 support, including local user/group management, security policy, task scheduler, event logs, performance monitoring, group policy, powershell remoting, file/share permissions
• Advanced-level technical knowledge of VMware virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, DRS, SRM, vSphere Replication, vRealize for Business, vRealize Automation, vRealize Orchestration vRealize Operations, VMware HCX, vSAN, NSX, vReailze Log Insight, vRealize Network Insight, VMware Life Cycle Manager)
• Advanced Technical knowledge of VDI technologies, VMware Horizon View, Citrix XenApp and XenDesktop
• Experience with Storage Area Network's including boot from SAN Technologies
• Advanced Technical knowledge of HP hardware to include C7000 enclosures, ML/DL & BL server and blade technologies and HP OneView
• Advanced-level technical knowledge of current generation Dell hardware including Dell VxRail and Open Manage management platform
• Troubleshooting knowledge, utilizing packet sniffers, Fiddler, log parsers, and other utilities relative to problem diagnosis and remediation
• Knowledge of VMware virtualization concepts, including provisioning and automation methods
• Knowledge of implementing automated solutions for server deployments
• Scripting and automation languages a plus, particularly PowerShell and Terraform
• Experience working in 200+ server environment preferred
• Ability to think strategically and make collaborative decisions
• Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
• Communicates quickly, clearly, concisely, appropriately, and intelligently
• Foster open communication, speaks with impact, listens to others, and writes effectively
• Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH
• Ability to effectively negotiate with vendors on upgrades and acquisitions
• Effective planning, time management, negotiation, and delegation skills
• Strong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge
• Advanced technical writing
• Experience in documentation tools such as Visio and Microsoft Office products
• Advanced information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO skills
• Advanced experience with Network and VLAN segmentation including VxLAN
• Strong analytical skills
• Ability to approach problems with an open-mind, use existing information and resources
• Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
• Think positively when faced with obstacles, build on others ideas, think logically and intuitively

Experience

• High School Diploma or equivalent required
• Bachelor's Degree in related field or equivalent work or military experience preferred
• Greater than 10 years of experience in Information Technology preferred
• 7-10 years of experience managing VMWare virtualization technologies preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work-Life Balance: Flexible hybrid work environment, 2-days a week in an office

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