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Client Relationship Manager

2 months ago

Irving, Texas, United States Gartner Full time

About the Position:


The Client Success team adheres to a Client for Life Philosophy, ensuring that every Gartner client derives value that significantly surpasses their investment.

Team members strive to comprehend and highlight the client's business objectives, dissect challenges, and pinpoint the most effective strategies to assist the client in making informed decisions for their organization.

They are tasked with onboarding clients, demonstrating the value of Gartner services, and fostering client engagement with products utilized by extensive client teams.


Key Responsibilities:


Establish, nurture, and oversee relationships with a diverse range of clients, from senior executives to junior professionals across various business sectors, ensuring their success in leveraging their Gartner subscription, which leads to customer satisfaction, retention, and growth.

Introduce Gartner services and capabilities to new clients while articulating value to decision-makers.

Facilitate client discussions, grasp client priorities, and propose a course of action that maximizes value and return on investment from their Gartner membership.

Collaborate with internal Gartner teams to navigate challenges and enhance the value delivered to clients.
Conduct regular assessments of the client portfolio, focusing on performance and key engagement metrics.

Qualifications:
2+ years of relevant professional experience or internships.
A proven history of success driven by a commitment to client satisfaction.
Exceptional communication, collaboration, prioritization, critical thinking, and influencing abilities.
A bachelor's degree is preferred.

Benefits:
Competitive salary, generous paid time off policy, charity matching program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more.
A collaborative, team-oriented culture that values diversity.
Opportunities for professional development and unlimited growth potential.
Who are we?
At Gartner, Inc

(NYSE:

IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories.

We do important, interesting, and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.

We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

Ready to grow your career with Gartner? Join us.

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