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Client Relationship Manager

2 months ago

Irving, Texas, United States Gartner Full time

About the Position:


The Client Success team embodies a Client for Life Philosophy, ensuring that every Gartner client derives value that significantly surpasses their investment.

Team members strive to comprehend and highlight the client's business objectives, dissect challenges, and pinpoint the most effective strategies to assist the client in making informed decisions for their organization.

They play a crucial role in onboarding clients, demonstrating the value of Gartner services, and fostering client engagement with products utilized by extensive client teams.


Key Responsibilities:


Establish, nurture, and manage relationships with a diverse array of clients, from senior executives to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales, ensuring their success in leveraging their Gartner subscription, which leads to customer satisfaction, retention, and growth.

Introduce Gartner services and capabilities to new clients while effectively communicating value to decision-makers.

Facilitate client interactions to uncover client priorities and recommend actionable programs that yield high value and return on investment from their Gartner membership.

Collaborate with internal Gartner teams to navigate challenges and maximize the value delivered to clients.
Conduct regular assessments of the client portfolio, focusing on performance and key engagement metrics.

Qualifications:
6+ months of relevant professional experience or internships.
A proven history of success driven by a commitment to client satisfaction.
Excellent communication, collaboration, prioritization, critical thinking, and influencing abilities.
A bachelor's degree is preferred.
Fluency in both Spanish and English is required.

Benefits:
Competitive salary, generous paid time off policy, charity matching program, comprehensive Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more.
A collaborative, team-oriented culture that values diversity.
Opportunities for professional development and unlimited growth potential.
Who We Are:
At Gartner, Inc. (NYSE: IT), we guide the leaders who shape the world.

Our mission is supported by expert analysis and innovative ideas that provide actionable, objective insights, assisting enterprise leaders and their teams in achieving their mission-critical priorities.

Since our inception in 1979, we have expanded to over 20,000 associates globally, supporting approximately 15,000 client enterprises across nearly 90 countries and territories.

We engage in meaningful, impactful work that matters. This is why we seek associates with the intellectual curiosity, energy, and drive to make a difference. Our standards are high, and so is the impact you can make here.
What Makes Gartner an Exceptional Workplace?
Our sustained success creates boundless opportunities for you to grow professionally and thrive personally.

We have vast, largely untapped market potential ahead of us, providing you with an exciting trajectory into the future.

Your advancement is driven by your passion and performance. We recruit remarkable individuals who collaborate and succeed as a team. Together, our unified goal is to deliver results for our clients.

Our teams are inclusive and consist of individuals from various geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in exceptional leaders who bring out the best in you and the organization, enabling us to amplify our impact and results.

This is why we are consistently recognized globally as a great place to work.
What Do We Offer?
Gartner provides world-class benefits, highly competitive compensation, and significant rewards for top performers.

In our hybrid work environment, we offer the flexibility and support necessary for you to excel—working virtually when productive and collaborating with colleagues in a vibrant community that is purposeful, engaging, and inspiring.