Director of Operations

1 month ago


New York, New York, United States Hampton Inn Manhattan-35th StEmpire State Bldg Full time

The Director of Operations will oversee our Front Desk, Housekeeping, Food & Beverage and Engineering departments. The Director of Operations will also play a key role in the accounting/financial duties for the property.

Essential Functions:


• Focus on front office operation, including training, scheduling, daily duties, etc.


• Tour the operating departments, daily making adjustments as needed via department heads.


• Conduct weekly staff meetings, including weekly training sessions


• Meet all financial review dates and corporate directed programs in a timely fashion.


• Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures.


• Develop managers for future advancement through competency training and corporate sponsored training programs.


• Participate in required M.O.D. coverage as scheduled.


• Maintain direct contact with and monitor the development of management trainees.


• Adhere to all Hotel policies and procedures and train new managers to ensure compliance.


• Oversee and assist in the Hotel's budget process as required.


• Ensure that training on Brand Standards is taking place in each department.


• Assist in creating a positive TEAM-oriented environment, which focuses on the guest, through employee development and motivation.


• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.


• Ensure complete processing of invoices daily by using the A/P process.


• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.


• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.


• Supervise all F&B personnel.


• Perform any other duties as requested by the General Manager

Source: Hospitality Online


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