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New York, New York, United States Cherokee Nation Businesses Full timeJob DescriptionCherokee Nation Businesses is seeking an experienced Operations Manager to oversee all assigned HERRC Casework Managers within New York City. The successful candidate will serve as the main liaison with the HERRC Operations Director and alternate liaison with New York City Health & Hospitals HERRC Program Administrator.Key...
Operations Director
2 months ago
Job Summary:
The Operations Director will oversee the entire NYC H&H HERRC operation within New York City and will serve as the main liaison with the New York City Health & Hospitals HERRC Program Administrator. This role requires a strong leader who can drive operational excellence, foster a positive work environment, and achieve organizational objectives.
Key Responsibilities:
- Oversee NYC Health & Hospitals HERRC subcontracted services to ensure overall service delivery is provided in accordance with Cherokee's contract with NYC Health & Hospitals.
- Ensure staff has all necessary certifications to manage caseloads and has been granted access to NYC Health & Hospitals technology platform for case management.
- Ensure sufficient operational staffing is maintained at all times and clear coordination channels are facilitated with NYC Health & Hospitals HERRC Program Staff.
- Proactively ensure daily reporting of casework census and other related information.
- Ensure staff adheres to all rules outlined in the NYC Health & Hospitals and Cherokee Federal standard of conduct.
- Casework noncompliance should be addressed in accordance with NYC Health & Hospitals case management procedures.
- Ensure proper allocation of office space and infrastructure for service provider staff to perform administrative and service-related functions.
- Serve as the main point of contact with NYC Health & Hospitals HERRC Program Administrator.
- Ensure all incidents are managed in accordance with NYC Health & Hospitals published Incident Management Guidelines and Procedures.
- Perform other job-related duties as assigned.
Requirements:
- Bachelor's degree or equivalent job experience.
- Master's degree in social work or other human services field preferred.
- Two years of relevant experience working with people who enter the U.S. seeking asylum.
- Three years of experience in program management.
- Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
- Experience working with the NYC Health & Hospitals.
- Must be organized, have excellent verbal, written, and communication skills, and the ability to work collaboratively with Casework Managers and Supervisors, collaborating agencies, and community professionals.
- Strong customer service/hospitality background, preferably with immigrant populations.
- Able to effectively manage significant administrative and process documentation.
- A self-starter, able to work with minimal supervision and work independently.
- Able to prioritize and be accountable for timeliness to complete projects.
- Possess sensitivity to the service population's cultural and socio-economic characteristics.
- Ability to organize, multitask, and prioritize duties and responsibilities efficiently.
- Past applicable job experience may include, but is not limited to: Site Manager, Regional Manager, and/or Operations Manager.
- Past applicable job experience may include, but is not limited to: Director of Operations, Chief Operating Officer (COO), or Operations Manager.
- Must pass pre-employment qualifications of Cherokee Federal.
About Cherokee Nation Businesses:
Cherokee Nation Businesses is a trusted partner for more than 60 federal clients, focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.
