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Director of Operations
2 months ago
Job Summary:
The Operations Director will oversee the entire NYC H&H HERRC operation within New York City and will serve as the main liaison with the New York City Health & Hospitals HERRC Program Administrator. This role requires a strong understanding of operational efficiency, process optimization, and team management.
Key Responsibilities:
- Oversee NYC Health & Hospitals HERRC subcontracted services to ensure overall service delivery is provided in accordance with Cherokee's contract with NYC Health & Hospitals.
- Ensure staff has all necessary certifications to manage caseloads and has been granted access to NYC Health & Hospitals technology platform for case management.
- Ensure sufficient operational staffing is maintained at all times and clear coordination channels are facilitated with NYC Health & Hospitals HERRC Program Staff.
- Proactively ensure the daily reporting of the casework census and other related information.
- Ensure staff adheres to all rules outlined in the NYC Health & Hospitals and Cherokee Federal standard of conduct.
- Casework noncompliance should be addressed in accordance with NYC Health & Hospitals case management procedures.
- Ensure the proper allocation of office space and infrastructure for service provider staff to perform all administrative and service-related functions.
- Serve as the main point of contact with NYC Health & Hospitals HERRC Program Administrator.
- Ensure all incidents are managed in accordance with NYC Health & Hospitals published Incident Management Guidelines and Procedures.
- Perform other job-related duties as assigned.
Requirements:
- Bachelor's degree or equivalent job experience.
- Master's degree in social work or other human services field preferred.
- Two years of relevant experience working with people who enter the U.S. seeking asylum.
- Three years of experience in program management.
- Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
- Experience working with the NYC Health & Hospitals.
- Must be organized, have excellent verbal, written, and communication skills, and the ability to work collaboratively with Casework Managers and Supervisors, collaborating agencies, and community professionals.
- Strong customer service/hospitality background, preferably with immigrant populations.
- Able to effectively manage significant administrative and process documentation.
- A self-starter, able to work with minimal supervision and work independently.
- Able to prioritize and be accountable for timeliness to complete projects.
- Possess sensitivity to the service population's cultural and socio-economic characteristics.
- Ability to organize, multitask, and prioritize duties and responsibilities efficiently.
- Past applicable job experience may include, but is not limited to: Site Manager, Regional Manager, and/or Operations Manager.
- Past applicable job experience may include, but is not limited to: Director of Operations, Chief Operating Officer (COO), or Operations Manager.
- Must pass pre-employment qualifications of Cherokee Federal.
About Cherokee Nation Businesses:
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