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Executive Director of Field Operations
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We are seeking an experienced Executive Director of Field Operations to lead the Home Care Services Program (HCSP) in the City of New York. The successful candidate will be responsible for overseeing the operational activities of the Community Alternative Systems Agency (CASA) Offices, Medicaid Unit, Field Support Services, Care at Home and Family Home Care Units.
Key Responsibilities- Manage the overall direction, administration, and coordination of the operational activities of the CASA Offices, providing leadership guidance to management and supervisory personnel.
- Oversee the operation of the Medicaid Unit, providing consultation, interpretation, review, and instruction to the CASA offices, other Home Care Units, hospitals, vendors, and community offices on all matters pertaining to Medicaid.
- Manage the review and analysis of staff operations to ensure uniformity in the application of mandated state and federal regulations and uniformity of interpretation and practice of administrative policies and procedures.
- Collaborate with HRA Management Information System in all phases of the maintenance and upgrade of the Long-Term Care Web (LTCW) database system for the Home Care Services Program.
- Direct the implementation, enhancement, and maintenance of the LTCW database for the CASA Offices, developing and exploring new approaches to problems with the use of the application and overseeing the design and delivery of training to vendors and employees in the use of the LTCW database.
- Establish and maintain training objectives to ensure that staff is properly trained on health insurance eligibility, policies, and procedural processes for service authorization to efficiently and effectively carry out all aspects of the operation of these units.
- Maintain liaisons and cooperative relationships with other MAP programs, Human Resources Administration, HRA Info Line, the Agency for Children Services, Community Based Organizations, City, and State and contracted provider agencies on issues pertinent to Home Care policies, procedures, and problems related to the delivery of services of these units.
- Oversee the interpretation of nursing standards in accordance with the NYSDOH regulations and ensure that the New York State regulations that govern the Home Care Program are incorporated in all reviews of cases.
- A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic, or community organization operating in the area of social services, including one year at the administrative or managerial level.
- Education and/or experience equivalent to the above, with graduate education or a license substituting for up to a maximum of three years of experience in the area of social services.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
