Operations Director
6 days ago
We are seeking a highly skilled and experienced Senior Deputy Director of Operations to join our team at the City of New York. The successful candidate will be responsible for assisting the Assistant Commissioner of Operations in coordinating work assignments and team workflow to ensure adequate administrative coverage across the units.
Key Responsibilities- Assist the Assistant Commissioner of Operations in managing the KPI & COOP units
- Oversee the KPI functions of Operations, including managing staff responsible for supporting unit-wide reporting and collaborating with units Deputies and Supervisors to manage projects and analysis to foster data-driven decision making
- Develop, maintain, and analyze Key Performance Indicators (KPIs)
- Oversee the collection of unit data from the Deputys or Supervisors of the other units within operations to ensure that the monthly reports are accurate
- Maintain excellent relationships with upper management to ensure data integrity and completeness, so that reported performances are comprehensive and accurate
- Assist and support the development of Standard Operating Procedures (SOPs) and work on the agency's operating guidelines
- Research and establish updated protocol in emergencies
- Oversee the staff in their tracking of the Shelter storm volunteers
- Ensure that all required information for COOP tracking is submitted into NYEMS sustainable planner system
- A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field
- Two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area
- 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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