CRC Assistant Manager
2 months ago
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Assistant Manager
IWC | Dallas, TX
MAIN PURPOSEThe IWC CRC Assistant Manager will support our e-commerce and concierge in all key areas of the daily operations and business. Reporting to the IWC CRC Manager, the role will be based in Dallas, Texas.
KEY RESPONSIBILITIES
Sales and Commercial Mindset
- Support the CRC Manager with monthly roadmap planning
- Monitor and evaluate daily sales and assist with managing order flow
- Assist the team with leads to drive the short and long term sales pipeline
- Manage pre-orders and delivery timeline and tracking against stock arrivals
- Communicate consistently with corporate and operations teams to ensure up to date information shared with the ambassadors on order status, timepiece ETA's, and accessories replenishment
Team Support and Development
- Create the schedule and work closely with the work force management team on scheduling, team attendance, and policy adherence
- Support the team and manager with daily tasks and inbound overflow
- Coach the team with real-time feedback focused on clienteling, closing the sale and compliance/COPC
Client Relations
- Support omni-channel events, client events, and in boutiques as needed
- Assist the CRC manager and team to develop corporate orders and identify opportunities for client activations
- Assist the CRM champion with campaign ideation and support the team with client outreach
- Partner with the CS Lead to appropriately resolve any client issues or escalations and interject as needed to enhance client experience
New programs & Systems operations:
- Serve as the main point of contact for new program testing and implementation
- Report and monitor bugs and technical issues. Collaborate with key stakeholders to ensure prompt resolution
Team Culture and Mindset
- Embody the ICARE IWC Corporate Values:
- Imaginative: Maintain a visionary mindset, providing innovative solutions, new ways of working and inspiring growth with both clients and your team.
- Confident: Be self-assured in IWC knowledge, heritage, processes and products to make the right decisions and recognize opportunities for growth.
- Active: Show initiative and agility by making informed decisions and recognizing opportunities in a fast-moving landscape.
- Responsible: Be accountable for actions and behavior, treating your colleagues and clients with respect and fostering an encouraging and inclusive environment
- Engineered: Strive to improve performance by learning new skills, embracing new challenges and encouraging a growth mindset within the team.
QUALIFICATIONS
2-3 years of experience in client/customer focused services.
Preferred experience in:
Team Management
Luxury Retail or Hospitality
Sales and operations
Education
- Bachelor's degree preferred.
Personal Skills / Abilities
- Able to work with multiple teams
- Strongly organized and able to multi task
- Strong people & communication skills and able to work with escalated clients
- System knowledge in SAP preferred.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future
Salary will be determined based on relevant skills and experience.
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