CRC Assistant Manager

2 months ago

Dallas, Texas, United States Richemont Full time

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Assistant Manager

IWC | Dallas, TX

MAIN PURPOSE

The IWC CRC Assistant Manager will support our e-commerce and concierge in all key areas of the daily operations and business. Reporting to the IWC CRC Manager, the role will be based in Dallas, Texas.

KEY RESPONSIBILITIES

Sales and Commercial Mindset

  • Support the CRC Manager with monthly roadmap planning
  • Monitor and evaluate daily sales and assist with managing order flow
  • Assist the team with leads to drive the short and long term sales pipeline
  • Manage pre-orders and delivery timeline and tracking against stock arrivals
  • Communicate consistently with corporate and operations teams to ensure up to date information shared with the ambassadors on order status, timepiece ETA's, and accessories replenishment

Team Support and Development

  • Create the schedule and work closely with the work force management team on scheduling, team attendance, and policy adherence
  • Support the team and manager with daily tasks and inbound overflow
  • Coach the team with real-time feedback focused on clienteling, closing the sale and compliance/COPC

Client Relations

  • Support omni-channel events, client events, and in boutiques as needed
  • Assist the CRC manager and team to develop corporate orders and identify opportunities for client activations
  • Assist the CRM champion with campaign ideation and support the team with client outreach
  • Partner with the CS Lead to appropriately resolve any client issues or escalations and interject as needed to enhance client experience

New programs & Systems operations:

  • Serve as the main point of contact for new program testing and implementation
  • Report and monitor bugs and technical issues. Collaborate with key stakeholders to ensure prompt resolution

Team Culture and Mindset

  • Embody the ICARE IWC Corporate Values:
  • Imaginative: Maintain a visionary mindset, providing innovative solutions, new ways of working and inspiring growth with both clients and your team.
  • Confident: Be self-assured in IWC knowledge, heritage, processes and products to make the right decisions and recognize opportunities for growth.
  • Active: Show initiative and agility by making informed decisions and recognizing opportunities in a fast-moving landscape.
  • Responsible: Be accountable for actions and behavior, treating your colleagues and clients with respect and fostering an encouraging and inclusive environment
  • Engineered: Strive to improve performance by learning new skills, embracing new challenges and encouraging a growth mindset within the team.

QUALIFICATIONS

2-3 years of experience in client/customer focused services.

Preferred experience in:

Team Management

Luxury Retail or Hospitality

Sales and operations

Education

  • Bachelor's degree preferred.

Personal Skills / Abilities

  • Able to work with multiple teams
  • Strongly organized and able to multi task
  • Strong people & communication skills and able to work with escalated clients
  • System knowledge in SAP preferred.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future

Salary will be determined based on relevant skills and experience.

  • CRC Manager

    4 weeks ago

    Dallas, Texas, United States Richemont Full time

    At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered,...

  • Energy Risk Underwriter

    7 days ago

    Dallas, Texas, United States CRC Insurance Services, Inc. Full time

    Job Title: Production Underwriter at CRC Insurance Services, Inc.CRC Insurance Services, Inc. is seeking a skilled Production Underwriter to enhance our underwriting capabilities. In this role, you will oversee the assessment of new and renewal business, manage your workload effectively, and provide guidance to a dedicated underwriting team. Your commitment...

  • Energy Risk Underwriter

    7 days ago

    Dallas, Texas, United States CRC Insurance Services, Inc. Full time

    Job Title: Energy Risk Underwriter at CRC Insurance Services, Inc.CRC Insurance Services, Inc. is seeking an Energy Risk Underwriter to enhance our underwriting capabilities. In this role, you will be tasked with evaluating and underwriting both new and renewal energy-related insurance policies, ensuring a balanced workload while providing guidance to a...

  • Insurance Risk Assessment Specialist

    7 days ago

    Dallas, Texas, United States CRC Insurance Services, Inc. Full time

    Position Overview:The role is outlined below. If you wish to submit your application, please utilize the designated application process.Employment Type:RegularLanguage Requirement:English (Required)Work Schedule:1st shift (United States of America)Job Responsibilities:As an Insurance Risk Assessment Specialist, you will be responsible for evaluating,...

  • Underwriting Support Specialist

    7 days ago

    Dallas, Texas, United States CRC Insurance Services, Inc. Full time

    Position Overview:The role outlined below is crucial for ensuring efficient operations within the underwriting department. Employment Type: RegularLanguage Requirement: English (Required)Work Schedule: 1st shift (United States of America)Job Responsibilities:As an Underwriting Support Specialist, you will be responsible for managing the servicing of new and...

  • Bilingual Musculoskeletal Care Coordinator

    7 days ago

    Dallas, Texas, United States Paradigm Full time

    Position Overview: We are seeking a dedicated Bilingual Musculoskeletal Care Manager to oversee the medical case management of work-related musculoskeletal injuries. This role is essential in ensuring that injured individuals receive comprehensive support throughout their recovery journey. About Paradigm: Paradigm is a leader in specialty care management,...

  • Bilingual Musculoskeletal Care Coordinator

    7 days ago

    Dallas, Texas, United States Paradigm Full time

    Position Overview: Paradigm is a leading organization in specialty care management, dedicated to enhancing the lives of individuals facing complex injuries and medical conditions. With a strong history in value-based care, we are committed to delivering outstanding outcomes for patients, insurers, and healthcare providers alike. Role Summary: We are...

  • Assistant Manager

    2 months ago

    Dallas, Texas, United States PaulsCorp Full time

    Company and Benefits: Our community, managed by PaulsCorp, has an immediate opportunity for an Assistant Community Director. PaulsCorp is committed to building a diverse and inclusive environment for all associates. If you are excited about this role, looking for a challenge and are looking for an opportunity to take the next step in your career, you are...

  • Client Relations Coordinator

    7 days ago

    Dallas, Texas, United States CityVet Full time

    Become a Client Relations Coordinator at CityVetEmpowered employees. Happy pets.At CityVet, we firmly believe that empowered employees contribute to the happiness of pets. Our veterinarian-led facilities flourish in an atmosphere of positivity, empathy, and inclusivity, where every team member plays a vital role in fostering a supportive environment. By...

  • Customer Service Associate

    2 days ago

    Dallas, Texas, United States CityVet Full time

    Become a Client Relations Coordinator at CityVetEmpowered employees. Happy pets.At CityVet, we believe that empowered employees contribute significantly to the happiness of pets. Our veterinary clinics are built on a foundation of positivity, empathy, and a friendly atmosphere where every team member plays a vital role in creating a supportive environment....

  • Assistant Store Manager

    2 days ago

    Dallas, Texas, United States Hemline Full time

    About Hemline Hemline was established in New Orleans in 1994 with two simple missions: to provide high-quality, unique merchandise to the fashion-forward woman and to create long-lasting customer relationships rooted in the trusted Hemline name and reputation. Hemline is a local boutique with over 30 locations that offers a personalized, unique shopping...

  • Assistant Kitchen Manager

    7 days ago

    Dallas, Texas, United States Park House Dallas Full time

    Assistant Kitchen ManagerLocation: Private Members ClubOverview:The Park House Dallas is on the lookout for a dedicated Assistant Kitchen Manager to support our Executive Chef in delivering exceptional culinary experiences. The successful candidate will possess a strong background in kitchen operations and staff leadership.Key Responsibilities:Oversee...

  • Property Management Assistant

    7 days ago

    Dallas, Texas, United States Mohr Partners Full time

    Job OverviewCompany: Mohr Partners, Inc.Position: Real Estate AssistantMohr Partners, Inc. is on the lookout for a motivated Real Estate Assistant to join our dynamic team.About Us: At Mohr Partners, we pride ourselves on delivering exceptional service to our commercial real estate clients. Our extensive experience in the local market equips us to provide...

  • Clinical Research Financial Analyst

    7 days ago

    Dallas, Texas, United States Iterative Scopes Full time

    Iterative Health is at the forefront of utilizing artificial intelligence-driven precision medicine in the field of gastroenterology, aiming to enhance clinical trials focused on the treatment of inflammatory bowel disease (IBD). Our innovative approach employs sophisticated machine learning and computer vision techniques to analyze endoscopic videos and...

  • Assistant Retail Manager

    7 days ago

    Dallas, Texas, United States MCM WORLDWIDE Full time

    Assistant Retail ManagerMCM WORLDWIDE is in search of an Assistant Retail Manager to support our retail operations and contribute to the overall success of our store. The selected candidate will collaborate closely with the Store Manager to enhance sales performance, streamline operations, manage talent, foster client relationships, and oversee merchandising...

  • Assistant Kitchen Manager

    7 days ago

    Dallas, Texas, United States H-E-B Full time

    Overview:H-E-B is a renowned grocery retailer committed to providing high-quality products and exceptional service. With a focus on fresh ingredients and a wide variety of offerings, H-E-B aims to create a delightful shopping experience for food enthusiasts. Our stores serve as community hubs where families and friends come together to explore diverse...

  • Project Management Assistant

    7 days ago

    Dallas, Texas, United States CYMCOR, INC. Full time

    COMPANY OVERVIEWCYMCOR, INC. is a prominent firm based in Dallas, TX, specializing in various aspects of Project Management, Development Management, Construction Management Advisory, and Project Consulting across multiple sectors, including Commercial, Religious & Hospitality, Industrial/Manufacturing, Federal, and Mission Critical.Our team is dedicated to...

  • Assistant General Manager

    3 weeks ago

    Dallas, Texas, United States tapwage Full time

    Compensation85000ShiftMonday-Friday 7:00 AM-FinishJob Description Assistant General Manager Dallas, TX- $85K / Annually Job Description Capstone is a leading North American supply chain solutions partner with more than 580 operating locations employing nearly 20,000 associates. We have capabilities in freight management, warehousing services, last mile...

  • Risk Management Assistant

    2 days ago

    Dallas, Texas, United States Platinum Dermatology Partners Full time

    Job OverviewLocationPractice Support CenterEmployment TypeFull TimePosition SummaryCompany ExpectationsAll personnel are expected to adhere to the following standards:Foster strong collaborative relationships with Providers, Managers, and team members.Engage professionally with colleagues, patients, and providers.Collaborate effectively with the Training...

  • Risk Management Assistant

    2 days ago

    Dallas, Texas, United States Platinum Dermatology Partners Full time

    Job OverviewLocationPractice Support CenterEmployment TypeFull TimePosition SummaryCompany ExpectationsAll employees are expected to adhere to the following standards: Foster strong working relationships with Providers, Managers, and colleagues.Engage professionally with other staff, patients, and providers.Collaborate effectively with the Training...