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Customer Service Associate

2 months ago

Dallas, Texas, United States CityVet Full time
Become a Client Relations Coordinator at CityVet

Empowered employees. Happy pets.

At CityVet, we believe that empowered employees contribute significantly to the happiness of pets. Our veterinary clinics are built on a foundation of positivity, empathy, and a friendly atmosphere where every team member plays a vital role in creating a supportive environment. Joining our team means being part of a culture that prioritizes personal development alongside business achievements.

Welcoming pet enthusiasts of all backgrounds

CityVet is looking for passionate individuals to join us as Client Relations Coordinators. We embrace the diversity of our team members just as we cherish the unique pets we serve. Our hiring and promotion practices are based on merit, fostering an inclusive environment for all.

Take on the role of pet care ambassador

As a Client Relations Coordinator (CRC), you will be the welcoming face of our clinics, dedicated to delivering outstanding customer service during every client interaction, whether in person or via phone. Your goal is to create a positive client experience and build relationships that transform clients into devoted advocates for our brand.

Essential qualifications:

  • Comfortable with computer systems
  • High school diploma or equivalent
  • Must be at least 18 years old at the time of hiring

A snapshot of your daily responsibilities:

  • Manage appointment check-ins, schedule new appointments, and collaborate with the team to provide accurate discharge information for services such as grooming, bathing, boarding, and retail visits.
  • Efficiently oversee scheduled appointments, client education, and the reception area to ensure a seamless daily operation.
  • Greet clients warmly, assist with check-ins, inform clients of any delays, attend to clients during their wait, and notify the appropriate team members upon client arrival.

Supporting our exceptional team

At CityVet, we prioritize the well-being of our employees just as much as that of our clients. We recognize that caring for people and their pets is a demanding role. Therefore, we provide our staff with comprehensive benefits that support their physical and mental health, including health insurance, life insurance, disability coverage, paid time off, a competitive retirement plan, and options for vision and dental care. Additionally, our full-time team members enjoy:

  • Exclusive discounts on pet care services
  • Uniform allowance
  • Flexible scheduling options
  • Significant opportunities for career advancement