Digital Operations Specialist

Your next career opportunity

At Crawford, the #1 electrical distributor across Texas and Louisiana, successful associates drive and promote our mindset of Adapt, Dare and Learn. We are focused on building customer centric strategies, inspiring, empowering, and developing our associates who adapt to change and drive and deliver results.

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Position:

Digital Operations Specialist

Location:

Irving, TX

About Crawford:

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it's time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes" through our mindset competencies below:

Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve

Responsibilities

Serve as lead on digital and eCommerce operations. Develop, maintain, and implement strategies and operational efficiencies to help drive adoption of Crawford digital business and eCommerce solutions. Create and manage system-to-system eCommerce profiles and mapping, engage Sonepar USA integration partners for customer eProcurement setup, collaborate with internal teams to optimize product visibility and ensure web catalog accuracy, and manage new and existing digital customer accounts.

Customer Development: Develop an understanding of customer business systems and how to integrate Crawford digital solutions. Serving as a backup to Digital Business Development Managers, help customers use digital solutions to become more efficient in their day-to-day activities. Profile Creation: Work with Inside Sales Representatives and Digital Business Development Managers to create system-to-system profiles, map products and orders accurately, and sustain usage of the tools. Recommend internal process enhancements and efficiencies.eProcurement Integrations: Work closely with the Sonepar USA Integration team and customers to ensure EDI and Punchout integrations are implemented cleanly. Collaborate internally with Operations and Eclipse ERP support to ensure automatic notifications are configured and delivered correctly.Digital Development: Resolve digital product or service problems by clarifying the customer's or branch team's issue; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and follow up to ensure resolution. Web Maintenance: Serve as lead for customer and product clean up. Schedule and manage regular calls with Purchasing, Credit, Eclipse ERP support, and Pricing departments to ensure data is being effectively managed. Ensure an efficient account creation process from start to finish, including new account requests, setup, and authorizations using Web Admin tools, the Eclipse ERP, the Conexiom platform, and/or third-party EDI portals.Stay informed of relevant Sonepar and third-party partner technical and system updates and relay to the team. As needed, research and report on industry and competitor trends related to digital capabilities.Assist Marketing/Digital Department with special projects, events, and promotions as needed.
Qualifications

QUALIFICATIONS PREFERRED:

Bachelor's Degree (B.A. or B.S.) in business, marketing, or technology-related field3-5 years of digital business, eCommerce, technology, and/or marketing experience, OR Equivalent combination of education and experience specifically related to the position (ERP platform, business-to business environment, eCommerce, electrical distribution, etc.)
QUALIFICATIONS REQUIRED:

Must be a self-starter with the ability to work independently and with little supervision. Must demonstrate good time management skills. Must possess strong planning, organizational and execution skills. Must have the ability to set goals and meet deadlines. Must possess excellent customer service skills. Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner. Must possess a proactive and positive team approach to problem resolution. Must have the ability to establish strong working relationships with co-workers and management.
Knowledge & Skills

Superior verbal and written communication skills Extremely detail oriented and organized Must be able to work on many projects simultaneously and deliver projects on schedule. Comfort Speaking in Front of Executive-Level Leaders Excellent PowerPoint and/or Keynote Design Capabilities
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

Crawford is a subsidiary of Sonepar USA

Why work for Crawford?

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it's time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes" through our mindset competencies below:

Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve

Our Competitive Benefits?

401K Matching, Competitive Medical Plans (medical, dental, and vision), Paid Vacation/Sick time, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Employee Discounts, Long term and Short term disability, Life Insurance, and ample opportunities to learn and grow.

About Crawford

In 1990, Crawford Electric Supply opened its first store in Dallas, TX and began a tradition of excellence. Within five years of opening, the store was ranked #1 in the twin city market. Over the next few years, Crawford grew from just one store of 6 employees with $2 million in sales to 6 locations with $320 million in sales (Dallas, Houston, Austin, San Antonio, Fort Worth, and College Station). Always striving to be the preferred business to business provider of electrical products and solutions, each location rose to the top of their respective markets and continued to expand our footprint. Today, Crawford has grown to 25 locations across Texas and Louisiana with more than 600 associates. We are proud to serve commercial, residential, and industrial markets. Over the last 30 years, Crawford has lived up to and exceeded its motto of, "Whatever it Takes"

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or email -

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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