Operational Compliance Specialist

4 weeks ago

Irving, Texas, United States Octane Full time

Octane is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World and UTV Driver, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

The Operational Compliance Specialist performs a key risk management role (alignment to second line of defense), to help ensure corporate initiatives and key processes with significant compliance impact comply with applicable laws and regulations.

Responsibilities

  • Act as a primary owner of dispute handling and account investigations and resolutions.
  • Reviewing and responding to credit bureau reporting disputes within regulatory required timelines.
  • Correct inaccurate account information provided to credit bureaus while maintaining a detailed database of credit reporting disputes, inquiries, and resolutions.
  • Become familiar with Octane's loan servicing software and processes to ensure accurate account investigations
  • Draft dispute response letters based on direct disputes submitted to Octane
  • Provide input on updates to Octane's credit reporting standards and practices based on dispute trends and changing regulator and industry guidance
  • Assisting in root cause analysis to identify and correct inaccuracies prior to reporting
  • Researching and analyzing consumer accounts to respond to credit inquiries and disputes
  • Support monthly data furnishing processes as needed

Requirements

  • Associate's Degree and at least 1-3 years of professional experience in Consumer Loan Servicing and Operations with a familiarity and ownership of Compliance related processes
  • Demonstrated proficiency with professional software such Microsoft Office, GSuite, Project Management Tools, etc.
  • Excellent written and verbal communication skills, along with superior analytical, critical thinking and problem-solving abilities
  • Strong adaptability and capacity to work in fast-paced environments
  • Detail oriented, organized, energetic and action focused
  • Strong collaboration and communication skills
  • Knowledge of the Metro2 format, CDIA guidelines, and all facets of Credit Bureau reporting and disputes, including tools such as e0scar, Bullseye, etc. is preferred
  • Industry experience within Consumer Finance, FinTech, Financial Services, or similar industries is preferred

Benefits

  • Robust Health Care Plans (Medical, Dental & Vision)
  • Generous Parental Leave
  • Up to 5 weeks time off (self-managed)
  • Retirement Plan (401k) with company match
  • Educational Assistance/Tuition Reimbursement up to $3K/year
  • Life Insurance (Basic, Voluntary & AD&D)
  • Short Term / Long Term Disability
  • Robust Ancillary benefits including accident insurance, hospital insurance, etc
  • Wellness Benefit - Wellhub
  • Powersports Safety Benefit

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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