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Director Global Business Management SME Segment Solutions

3 months ago

Miami, Florida, United States Mastercard Full time

Our Purpose


We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.


Title and Summary
Director Global Business Management SME Segment Solutions & Alternative Distribution

Position Overview:

We are seeking a dynamic and experienced professional to join our team as the Director of Global SME Business Management.

This role is critical to driving our strategic initiatives and ensuring the growth and success of our Small and Medium Enterprise (SME) segment across global markets.

The Director will be responsible for overseeing business administrative functions, including strategy development, business reporting, performance measurement, QBR preparation, and cross-functional coordination.



Key Responsibilities:

Strategic Planning and Execution:
o Develop and implement strategic plans to drive growth and market penetration for the global SME segment.

o Identify and evaluate new business opportunities, market trends, and competitive landscapes.

o Collaborate with senior leadership to align SME strategies with overall corporate objectives.

o Build strategic forecast modelling with business levers in collaboration with the regions and different line of business.

Business Administration:
o Oversee administrative functions related to the SME segment, including resource allocation, budget management, and operational efficiency.

o Develop and implement policies and procedures to streamline business operations and enhance productivity.

Performance Management and Measurement:
o Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.

o Implement processes and systems to track business performance and ensure accountability.

o Prepare and present Quarterly Business Reviews (QBRs) to senior leadership, highlighting progress, challenges, and strategic recommendations.

o Provide regular reports and updates to senior leadership on SME segment performance.

Cross-Functional Leadership:

o Coordinate with various departments, including regional product teams, investor relations, sales, marketing, finance, and operations, to ensure cohesive execution of SME strategies.


o Foster a culture of collaboration, innovation, and excellence within the team.

Qualifications:

Education:
o Bachelor's degree in business administration, Management, Finance, or a related field.

Experience:
o Minimum of +7 years of experience in business management, strategy, or related roles, with a focus on SMEs.

o Experience in business administration and cross-functional leadership.

o Demonstrated ability to prepare and deliver impactful QBRs and performance reports.

o Data Analytics platforms, Salesforce, PowerBI, Macro knowledge is a plus.

Skills and Competencies:
o Strong strategic thinking and analytical skills.

o Superior communication and interpersonal skills.

o Ability to manage a matrix organisation.

o Ability to navigate complex and dynamic market environments.

o Proficiency in using business management and analysis tools.

Join us in driving the growth and success of our global SME segment and make a significant impact on our company's future


Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.


In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S.

observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.